: Home Enrolment Service (Policy) for senior citizens/ bedridden/ infirm/ persons with disabilities (Divyangjan) etc on chargeable basis by UIDAI -reg.
F.No. HQ-16024/4/2020-EU-I-HQ-Part(1)
Government of India
Ministry of Electronics & IT (MeitY)
Unique Identification Authority of India (UIDAI)
(Enrolment & Update-I)
7th Floor, UIDAI Headquarters,
Behind Kali Mandir, Bangla Sahib Road,
Gole Market, New Delhi-110001
Dated: 05 April, 2023.
OFFICE MEMORANDUM
Subject:
Home Enrolment Service for senior citizens/ bedridden/ infirm/ persons
with disabilities (Divyangjan) etc on chargeable basis -reg.
UIDAI
has the mandate to issue unique identification number (UID) called
"Aadhaar" to all eligible residents of India as well as NRIs on their
arrival in India.
2.
As the Aadhaar platform is being used to deliver various Government
welfare services and benefits to the residents, the requirement of
Aadhaar enrolment and update has emerged as a prime requirement among
all segments of populace of the country.
3.
UIDAI has been of late receiving requests from the residents for
providing home enrolment facility, especially for senior
citizens/bedridden/infirm/ persons with disabilities (Divyangjan) etc.
Based on merit, UIDAI Regional Offices have been attending to such
requests for home enrolment through the Registrars. However, considering
the additional cost involved and absence of a specific policy or
guidelines in this regard, the Registrars were reluctant to attend to
such requests. The Authority noticed that this leads to inordinate delay
or denial in providing home enrolment services to the needy residents.
4.
As part of improving the ease of living and enhancing citizen centric
approach, the Competent Authority approved the following process to
address the home enrolment requests received by UIDAI Regional Offices
through various channels.
General Guidelines:
a.
The home enrolment service shall be extended on prior approval of the
Regional Offices through UIDAI Registrars using ECMP client.
b.
Home enrolment service will be extended only to senior citizens/
bedridden/infirm/ persons with disabilities (Divyangjan) on payment of
service charges @Rs. 700/- (including GST).
c.
While submitting the requests for home enrolment to Regional Offices,
the resident to submit a copy of Medical Certificate from Registered
Medical Practitioner, proof of age or copy of Disability ID card to
prove the eligibility.
d.
The home enrolment service charges will be charged in addition tonormal
fee applicable for each transaction of demographic/ biometric update in
Aadhaar as notified by UIDAI from time to time. If the service is
availed by more than one resident at the same address (as per Aadhaar),
Rs 700/- service charge (including GST) will be charged for first
resident and @ Rs 350/- (including GST) for each additional resident.
e.
Residents opting for this service to make the payment at the time of
enrolment and the Registrar to provide a Tax Invoice to the resident,
clearly mentioning the charges applied.
f.
In case of National Social Assistance Program (NSAP) Pension Scheme
beneficiaries, a copy of the Pension Sanction Order containing
Beneficiary ID (specimen attached) to be submitted along with the
request. The home enrolment facility may be provided to such residents
through the State Government Registrar in camp mode at regular intervals
without any home enrolment service charges subject to willingness of
the State Government Registrar. However, normal fee applicable for
update of demographic/ biometric fields in Aadhaar as notified by UIDAI
from time to time will be charged from such residents also. The
eligibility of such beneficiaries to be verified by UIDAI RO at https://nsap.nic.in/statedashboard.do?method=intialize using the Beneficiary ID of the applicant.
g.
Enrolments conducted outside the enrolment centres, without prior
approval of Regional Office, shall be considered as irregular and be
dealt with accordingly.
h.
Regional Offices to map the service through the nearest Aadhaar
enrolment centre available for home enrolment to make the service cost
effective. In case UIDAI run ASKs are available at reasonable distance,
the service to be arranged through ASK.
i.
In case of request from residents for mobile number update, the
possibility of updating mobile through IPPB to be explored. For address
or document update services, the resident to be advised to avail of
myAadhaar portal. UIDAI Regional Offices to consider home enrolment
service for such cases only after due diligence.
j.
Request for home enrolment shall not be considered as a matter of right
and the service shall be arranged based on merit and other factors.
Home Enrolment Process:
a.
The home enrolment request, along with valid supporting documents for
Aadhaar enrolment/ update, should be submitted to the nearest UIDAI
Regional Office/ State Office through email. The contact details of
UIDAI Regional Offices/State offices are available at https://www.uidai.gov.in/en/contact-support/regional-offices.html
b.
On receipt of home enrolment request, Regional Office to verify the
submitted documents and approve or reject the request, as the case may
be, and assign the task to the Registrar within 2 (two) working days
under intimation to the resident. RO to also share a copy of the
verified documents with the Registrar while assigning the task.
c.
Once the Registrar is assigned the task, the Registrar shall fix the
appointment with resident so as to complete the service within 7 days
under intimation to the Regional Office. If slots are not available, the
waiting time may go beyond 7 days (but not later than 15 days) for
which the applicant and the Regional Office shall be informed by the
Registrar within 2 (two) days of receiving the communication from the
Regional Office.
d.
The resident shall have option to cancel the request at least 48 hours
prior to the scheduled appointment by intimating the Regional Office/
State Office concerned and the mapped Registrar/Operator.
e.
In case where the services couldn't be completed due to issues at
resident level (non-availability of the resident, non-production of
valid document(s), non- availability of power etc.) the service charges
to be paid by the resident.
f.
On completion of the service, the same should be intimated to Regional
Office along with details of EID for monitoring the request status.
g.
In case the request is rejected due to technical issues, Regional
Office to arrange re-processing of such requests by the Tech Operations.
h.
In case resident’s request is not successful due to any technical
issues on first home enrolment service, and cannot be reprocessed, the
Registrar to provide one more visit to the resident free of cost within
10 days from rejection of the request.
5. This issues with the approval of Competent Authority.