“Forward ever, backward never: onwards with Breaking Through”
No 60 -2018

Formulated by UNI Apro Post and Logistics Sector

UPS trials smart locks from Latch to access New York apartment blocks. July 23, 2018.

95,000 customers use the delivery of the VSAA cash payments to their place of residence through Latvijas Pasts. July 22, 2018.

New Canada Post concept stores redefine convenience with cool, customer-friendly features. July 20, 2018.

Royal Mail Road Safety Week: 23 – 27 July. July 20, 2018.

Interview with Jean-Philippe Guillotel, Le Groupe La Poste.July 19, 2018.

Taiwan postal service to convert offices into elder care centres. July 7, 2018.

UPS trials smart locks from Latch to access New York apartment blocks

July 23, 2018
UPS has begun testing the viability of smart access devices from security technology developer Latch, to enable delivery drivers to access multi-unit homes in New York City and make deliveries.
UPS began preliminary tests in Manhattan earlier this year and has now expanded to Brooklyn. Eventually, UPS may offer the service in markets throughout the USA. Latch’s smart access devices enable UPS drivers to complete more deliveries on the
first attempt, resulting in improved customer service and lower operational costs.

 “The use of smart access devices on doors of apartment and condominium buildings is a big step forward for the package delivery business,” said Jerome Roberts, UPS vice president of global product innovation.
“It can be difficult to securely deliver packages in high-density, multi-family urban residences, especially when people are not at home. Smart access devices give us a keyless way to deliver packages to buildings and leave packages safely in lobbies or building package rooms. For our customers, it gives them peace of mind that their package will be waiting for them when they get home.”
With Latch access systems, UPS drivers are sent a unique credential on a handheld device that only works for that specific building. Any time a driver uses a credential to enter a building, Latch records the entry digitally to create an audit trail that identifies the user and the time of access, establishing a secure record of the transaction.
Latch’s smart access system enables residents to unlock doors using their smartphone, including at the main entrance. An embedded wide-angle camera within each device captures a visual record of every interaction by a non-resident that authorized users can monitor from the Latch mobile app.
UPS, however, is only using Latch systems to enter buildings, not individual apartments. Residents can use Latch to enter the building and to manage guest access.
Latch CEO Luke Schoenfelder said, “We believe that smart access can fundamentally change the way people live in urban environments. Enabling deliveries with UPS is one of the most significant parts of that evolution.”

Source : https://www.postalandparceltechnologyinternational.com/news/delivery

95,000 customers use the delivery of the VSAA cash payments to their place of residence through Latvijas Pasts

July 22, 2018
In accordance with the results of the public procurement, Latvijas Pasts continues to ensure the delivery of cash payments – pensions and benefits – granted by the State Social Insurance Agency (VSAA) to customers’ place of residence from the 1st of January 2018. This service is provided in accordance with the schedule of payment of pensions and benefits set by the VSAA and it is rendered to 95,000 customers. 
Latvijas Pasts is the only economic operator in Latvia who is able to provide the VSAA cash payments at the customer’s place of residence within the required time limits throughout the country, and 95,000 customers have chosen to receive this service.
The service is provided in accordance with the VSAA cash payment delivery schedule, setting the specific date of receipt of a pension or a benefit for each customer. The fee for the VSAA service delivery is 2.39 euro and the VSAA automatically deducts this fee from the pension or benefit due to the customer.
It is important to remember that if the customer has not received the cash payment at the time of delivery, because, for example, he or she was not at the place of residence which is specified as the payment delivery address, the pension or benefit due to the customer can be received at his or her post office starting from the next business day. If the customer has not received the VSAA pension or benefit at the post office by the next delivery date, Latvijas Pasts will ensure delivery and payment of the money for the previous month at the customer’s place of residence on the next scheduled payment day. 
It is possible to apply for home delivery of VSAA cash payments at any VSAA office or on the single public administration services portal www.latvija.lv.

Source: ww.pasts.lv/en/footer/Useful_Information/News

New Canada Post concept stores redefine convenience with cool, customer-friendly features
July 20, 2018
Canada Post is constantly looking to the future by investing in innovative technologies and ideas. We’re especially proud of one example of this: our new concept stores in select locations across the country.
These unique stores are the first of their kind in North America. Each one is a miniature innovation lab that allows us to test new services and try fresh ways of meeting the evolving needs of online shoppers. For our customers, these exciting locations are a place to experience the post office of tomorrow, today!
Customer convenience is at the forefront of everything that goes into our concept stores. Whether you’re using the post office to pick up an online purchase, or for small business needs, our goal is to provide easy access to practical solutions and services whenever you need them.
“Canada Post delivers two out of every three parcels Canadians order online, which means we’re quickly becoming the trusted face of thousands of online retailers,” says Doug Ettinger, Canada Post’s chief commercial officer. “These new stores signify the importance we place on that relationship and the need to evolve to serve Canadians’ changing postal needs.”
Two of the most popular concept store features are self-serve shipping stations and parcel drop boxes, which allow customers to prepare and send parcels whenever it’s convenient.
At the touch-screen shipping stations, select your desired service, scan your items for weight and size, pay with credit or debit cards and print your shipping label. Once you’ve applied the shipping label (or if you already have one), the next step is to scan your parcel and place it inside the secure drop box. You’ll receive an immediate confirmation receipt with online tracking information.
Some concept stores offer enhanced features, such as an on-site fitting room with full-length mirror where customers can try on online clothing purchases right away, and arrange to return whatever doesn’t fit.
For the ultimate in convenience, drive-thru parcel centres give customers the option of never having to get out of their car. Simply scan the barcode on your pickup notice at the welcome kiosk, then pull up to the pick-up window to collect your parcel. There’s even overhead protection from bad weather. If your item is heavy or bulky, our staff will place it in your vehicle.
Bright and modern, open and inviting, our new concept stores offer other amenities, too, including free WiFi and vending machines that sell stamps, prepaid envelopes, and shipping supplies. There’s also space for other retailers to participate in a growing retail trend: pop-up shops or temporary outlets.

Source : https://www.canadapost.ca

Royal Mail Road Safety Week: 23 – 27 July
July 20, 2018
“Don’t forget your vehicle pre-use checks and report any faults as soon as possible,” are the key messages to all Royal Mail drivers, as the July 2018 Road Safety campaign launches on Monday.
 The awareness-raising initiative, which is jointly supported by the CWU and the company, will highlight the importance of daily vehicle checks and the fault-reporting process, emphasising the fact that defective vehicles must not be taken out on the road.
Managers will be running driver-tailored activities within the WTLL sessions, including information videos and vehicle inspection training. They must ensure all drivers are aware of the PMT1 vehicle-fault reporting process, allowing them to “report promptly any defects,” that may arise.
Drivers have an amount of time allotted in order to ensure that these checks are completed, and this is supported by a system of fault reporting involving the completion of a PMT1 defect report form and entering details in the vehicle mileage and condition log book.
CWU area safety reps (ASRs) will be fully involved in and consulted on next week’s awareness-raising activities and will help to raise the profile of road safety and “keeping our driver members safe,” is the main aim of the week.
Plasma screens and posters will also be going up in workplaces around the country, as usual, flagging up these key road safety messages.
“Beware of sunshine glare,” is the focus of one of the posters – which is a particular problem in the early mornings and evenings when many of our Royal Mail drivers are operating throughout the country.
With around 40,000 vehicles in its nationwide fleet, last year Royal Mail, Parcelforce and RMSS vehicles were involved in 8,623 road traffic collisions, so the aim is to run these safety campaigns to assist in reducing incidents on the road.
 “Even one crash or collision is one too many,” says CWU national health, safety and environment officer Dave Joyce, “and we’re always looking to do all we can to reduce the number of vehicle accidents as low as we can.
 “The key aims are accident prevention and legal compliance for our members whilst behind the wheel,” he stressed, “which is why Road Safety Week is so important and next week there’ll be a strong emphasis on pre-use safety checks and fault-reporting.
 “So please don’t forget these key points not just for the week but all year round.”

Source : https://www.cwu.org/news
Interview with Jean-Philippe Guillotel, Le Groupe La Poste

July 19, 2018
Interview with Jean-Philippe Guillotel, Process manager, Direct Injection / Alternative Distribution, Directorate of Quality and International Exchanges, Asendia France, Le Groupe La Poste

When did Le Groupe La Poste adopt the IPC Pallet Box?
In October 2014, IPC approached the potential partners in its membership with the idea of a standardised cross-border receptacle that had benefits for the users. We adopted the IPC Pallet Box in July 2016, after having been involved in the development and production of it since the beginning.

The Pallet box has been designed for a more efficient use of cross-border road transport, by minimising equipment tare weight and maximising use of the load capacity. What have been the benefits for your organisation so far?
We managed to reduce the number of vehicles used as we’re able to load more units per vehicle. This reduction resulted in two immediate benefits: given the reduction of the number of vehicles on road per day, the environmental footprint has been reduced, while also achieving significant cost savings.
From a cross-border operational perspective, the solution has also streamlined our operations: before the introduction of the Pallet Box, posts were using different receptacle types; now the majority of our ‘road’ partners use the standardized IPC Pallet Box. This allows for a more automated operation: we are now able to use tipper machines for 80% of our road arrivals. Moreover, by using forklift equipment we can load and unload trucks much quicker, thereby minimising down time for the transporter.

Did you encounter any challenges in putting it in place?
No, the IPC project manager was very thorough and proactive in promoting the IPC Pallet Box – not only to Le Groupe La Poste but to all potential users. IPC followed up and presented all potential benefits and products to all parties involved in the decision-making process within each organisation, including Health & Safety representatives, transport managers, ground managers, equipment managers, accounts managers.
IPC worked as a partner in a joint venture, anticipating any potential problems in order to resolve them before rolling out the Pallet Box to the n network. This proves that the solution was truly a team effort within IPC’s membership.

What would do you suggest as opportunities for improvement and expansion?
The IPC project manager, has been very active in expanding the usage of the Pallet Box, from the initial Paris – London route, the pool now has seven members and covers over 50 routes.
At La Poste, we have quickly adapted the IPC Pallet Box solution from the initial cross-border pool - managed by IPC - to the introduction of 4,000 of our own unique Pallet Boxes, based on the IPC model, for our ‘domestic’ network.
In the near future, it would be nice to see all European partners on board – especially our immediate neighbours from Belgium, Spain and Italy.

Source : ttps://www.ipc.be/en/News-Portal/operations-logistics/2018   

Taiwan postal service to convert offices into elder care centres

July 7, 2018
Chunghwa Post, the postal service of Taiwan, has identified six of its facilities that can be converted into care centres for the island’s elderly, amid the rapid greying of its population.
The company also said that it will roll out long-term care insurance products for elderly people by the last quarter of this year, reports the Taipei Times. An earlier survey revealed that majority of Taiwanese are unprepared for post-retirement medical costs.
Chunghwa Post is set to announce the list of underused offices this week, which could provide 70 beds each. This is part of its campaign, in cooperation with the Ministry of Transportation and Communications, to help address the challenges presented by the growing number of senior citizens.
The abundance of unused postal facilities can be attributed to the rise of electronics-based communication, which has lessened the need for physical mail and freed up lots of space.
Transportation and Communications Minister Hochen Tan believes that more of the company’s over 1,300 branches could be added to the list of soon-to-be-converted facilities. Chunghwa Post is deliberating whether it would lease out its buildings or become involved in offering long-term care services.
Meanwhile, it said that its long-term care insurance plans will have low premiums and high compensation and would pay out according to the medical condition of the insured person.

  Source : https://www.insurancebusinessmag.com/asia/news
No 61 -2018

Formulated by UNI Apro Post and Logistics Sector

POSTI Half-Year Results: “Solid Profit Improvement And Record High Parcel Volumes”. July 25, 2018.

UK Mail to become DHL Parcel UK following acquisition. July 24, 2018.

Amazon Expands Grocery Delivery From Whole Foods Market To Fort Lauderdale, Miami, Palm Beach, Long Island And New York City. July 24, 2018.

Goodbye to mystery customers! PostBus dispenses with test customers from 2019. July 24, 2018.

Trump is doubling down on his claims that Amazon uses the US Postal Service as a ‘delivery boy,’ and it could be a major blow to countless American businesses. July 23, 2018.

POSTI Half-Year Results: “Solid Profit Improvement And Record High Parcel Volumes”

July 25, 2018
Finland’s Posti has announced that its results for the first half of 2018 show “solid profit improvement and record high parcel volumes”.
In a statement issued today (25 July), Posti reported that its net sales for the January-June period were down 1.1% on last year at €807m, but EBITDA increased to €47.5m from €42.9m.
Among the operation highlights for the six months, Posti noted that the parcel volume of Finland and the Baltic countries increased by 12%, with 22% growth in consumer (B2C) parcels.
Commenting on the performance, Heikki Malinen, President and CEO, said: “In the first half-year of 2018, Posti´s parcel volumes reached another high: volumes totaled 20.9 million, up 12 percent compared to the same period the previous year. In April-June, Posti handled 10.5 million parcels, which was also a new record for the second quarter. Parcel volumes growth is driven by booming e-commerce and consumers are shopping online more than ever. Posti´s B2C parcel volumes showed robust growth of 22 percent.
“As consumer behaviors are changing and digital transformation is moving on ahead quickly, decline in the volume of addressed letters continued. However, it was positive to note that in April-June the rate of volume decrease (-5%) was lower than on the previous year (-10%) due to extra seasonal, such as GDPR-related mail deliveries. As a part of Posti´s new strategy, we seek actively measures to extend mail lifespan by keeping mail vital for both senders and receivers. We feel very encouraged by Posti´s Messaging Services solutions that are combining successfully physical and digital flows. Implementation of digital traceability for mail is ongoing as well.
“In January-June Posti´s adjusted operating result improved to EUR 17.5 million, representing 2.2 percent of net sales. On the whole, we are pleased that profitability of our core business has remained solid through good mail volumes, cost efficiency and growth in Parcel and Logistics. In addition, Itella Russia turned profitable for the first time since 2014. The Group’s adjusted operating result in 2018 is expected to remain on a par with 2017 or to decrease slightly.
“As the competition is continuously tightening and new competitors entering the market, Posti will continue to renew its operations to ensure the company´s competitiveness also in the changing market. This requires investments in areas such as delivery automation, service digitalization and infrastructure maintenance. To meet customer expectations and needs for new services, this coming autumn Posti will launch a same-day parcel delivery service and weekend deliveries in the Helsinki metropolitan area. Posti is continuously adding more parcel lockers and bringing them closer to customers.
“In August, Posti will open one of the largest freight terminals in Finland, the size of three football fields, near the airport in Vantaa. Posti has invested around EUR 33 million to this top-modern terminal. When fully up and running, the terminal will be able to handle 5,700 pallets a day. The terminal improves Posti’s logistics capabilities and creates cost savings.
“One of the four key targets during 2018-2020 is “Renewing our service culture”,”Posti Orange”. With a strong Orange community, we are developing the employee experience and first-rate service for our customers. Recognizing that customer experience is key, all future services will be made to respond to the needs of Posti’s customers. Posti’s services must be future-oriented and digital by default. For example, we have completed the Posti Mobile roll-out with about 9,000 mobile devices for Posti employees.
“Posti is deeply concerned about the government’s plans to tighten postal regulation with a law reform that would force Posti to release all key delivery data to competitors. The law reform would also skew competition and raise serious concerns about the data privacy of customers and all mail receiving citizens. Instead of tightening regulation and increasing delivery related costs, the government should ensure flexible and predictable regulation suitable for the decreasing postal and logistics volumes, and fair and equal rules of competition.
“We continue to renew Posti to make daily life smoother for our customers in the future. I would like to take this opportunity to thank all our customers for their trust in Posti.”

Source : https://postandparcel.info/97584/news/parcel

UK Mail to become DHL Parcel UK following acquisition

July 24, 2018
Delivery firm UK Mail has announced that it will begin rebranding to DHL Parcel UK following the acquisition of the business by Deutsche Post DHL Group in December 2016.
The rebrand is part of the company’s growth plans as it will benefit from the recognition of being part of a market leader in global logistics. As well as adopting the brand, the company will fully align with DHL’s values and corporate responsibility commitments
The roll-out will see over 50 sites and accompanying vehicles rebranded, as well as the launch of a new website and dedicated social media channels. The company’s network is currently completing integration with DHL, enabling DHL Parcel’s international delivery services to be expanded in the UK.
Peter Fuller, CEO, UK Mail, said, “The rebrand represents the next stage in our alignment with DHL in terms of values and ambition in the parcels market. DHL is one of the most recognizable and respected brands in the world.
“Our people are proud to be a part of it and we will be able to provide our customers with a wider international and domestic product offering to benefit the developing UK delivery market.”
“The rebrand is a gradual transition and an important milestone that we will achieve throughout 2018 and the first quarter of 2019, this will mark a new phase of development and growth.”
While the company’s parcel carrying operations will now be DHL branded, the nationally recognized UK Mail brand will continue to exist for mail and packets customers and remain a fundamental part of the company’s strategy.

Source : https://www.postalandparceltechnologyinternational.com/news

Amazon Expands Grocery Delivery From Whole Foods Market To Fort Lauderdale, Miami, Palm Beach, Long Island And New York City

July 24, 2018
Amazon and Whole Foods Market today launched delivery of natural and organic products from Whole Foods Market through Prime Now in Fort Lauderdale, Miami, Palm Beach, parts of Long Island and select areas in New York City, beginning with lower Manhattan and Brooklyn. Prime members in those cities can shop through Prime Now for bestselling items including fresh produce, high quality meat and seafood, everyday staples and other locally sourced items from Whole Foods Market.
The service launched earlier this year and will expand to additional neighborhoods in New York City, and across the U.S. throughout 2018. Customers can start shopping from the Whole Foods Market selection at www.primenow.com or by using the Prime Now app available on Android and iOS devices.
“We’ve been delighted with the customer response to delivery in as little as an hour through Prime Now, and we’re excited to bring the service to our customers in Fort Lauderdale, Miami, Palm Beach, Long Island and New York City,” said Christina Minardi, Whole Foods Market Executive Vice President of Operations. “Today’s announcement is another way that we are continuing to expand access to our high-quality products and locally-sourced favorites.”
Prime members can shop thousands of items across fresh and organic produce, bakery, dairy, meat and seafood, floral and everyday staples from Whole Foods Market, all of which are available for delivery in as little as an hour. Select alcohol is also available for delivery.
Delivery from Whole Foods Market through Prime Now is available daily from 8 a.m. to 10 p.m. Customers can visit www.primenow.com or download the Prime Now app to enter their zip code to see if they are in the delivery area.
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.
About Whole Foods Market
For 39 years, Whole Foods Market has been the world’s leading natural and organic foods retailer. As the first national certified organic grocer, Whole Foods Market has over 470 stores in the United States, Canada and United Kingdom. Whole Foods Market has been ranked one of the “100 Best Companies to Work For” in America by FORTUNE magazine for 20 consecutive years. To learn more about Whole Foods Market, please visit media.wfm.com.

Source : http://phx.corporate-ir.net

Goodbye to mystery customers! PostBus dispenses with test customers from 2019

July 24, 2018
syndicom criticizes and fights since the introduction of the personalized and hidden control of the quality of driving personnel (SQDQ) by test customers. For the drivers perceive this measuring system as unfair and arbitrary. Now PostBus has decided not to continue this annoying practice. syndicom welcomes this decision very much.

Years of criticism finally shows effect
For 10 years, PostAuto has been using around 200 test customers to measure the quality of the driving personnel of the director and the PostBus companies, which unrecognized and evaluated driving style, behavior and appearance on the basis of a list of criteria. Those affected receive the results of the survey usually weeks or even months later, which limits the traceability of the results and leads to great displeasure in the affected personnel. The erroneous statistical analysis was repeatedly discussed by syndicom and criticized as unprofessional.
Because the results of the survey were used as a criterion in the distribution of individual wage measures, it was all the more important to abolish this unfair system. The decision by PostBus management shows that PostBus is well able to take the concerns of its drivers seriously and to take appropriate action. But it takes a long breath and joint action by the union and the staff.

Source : https://syndicom.ch/aktuell/artikel

Trump is doubling down on his claims that Amazon uses the US Postal Service as a ‘delivery boy,’ and it could be a major blow to countless American businesses

July 23, 2018
President Donald Trump is doubling down on his claims that Amazon is abusing its relationship with the US Postal Service.
“The Amazon Washington Post has gone crazy against me ever since they lost the Internet Tax Case in the U.S. Supreme Court two months ago,” Trump tweeted on Monday. “Next up is the U.S. Post Office which they use, at a fraction of real cost, as their ‘delivery boy’ for a BIG percentage of their packages.”
The tweet is part of a months-long battle that Trump has waged against Amazon, focusing on the e-commerce giant’s use of the USPS for deliveries.
In April, Trump ordered the formation of a task force to investigate the USPS and what he called its “unsustainable financial path.” The order said the USPS had lost $65 billion since the Great Recession and needed to be “restructured to prevent a taxpayer-funded bailout.”
“Only fools, or worse, are saying that our money losing Post Office makes money with Amazon,” Trump tweeted earlier in April. “THEY LOSE A FORTUNE, and this will be changed. Also, our fully tax paying retailers are closing stores all over the country … not a level playing field!”
And when later asked about the issue by reporters, Trump said, “Amazon has the money to pay the fair rate at the post office, which would be much more than they’re paying right now.”
Trump, however, is ignoring some key points in his battle with Amazon.
Trump’s argument isn’t constructed entirely out of thin air.
The USPS reported a net loss of $2.7 billion on $69.6 billion in revenue in 2017. Raising prices on shipping packages is seen as one way to address this problem. Since Amazon is one of the USPS’ biggest customers in the package-shipping business, Citi estimates that raising prices could cost the e-commerce giant billions of dollars.
Trump has so far failed to acknowledge, however, that Amazon isn’t the only company that is getting a great deal from the USPS.
“They get a little bit of special treatment, just because they pump in so much of the volume … It’s really no different than anyone else pumping that much volume into the network,” Logan Purk, an analyst at Edward Jones, told Business Insider earlier this year. “But I don’t think it’s this fleecing that the president thinks it is.”
The USPS’ low fixed costs and mandate to deliver mail to Americans make it an ideal option for “last mile” delivery, or a package’s journey from a fulfillment depot to its final destination.
Amazon and other companies, like FedEx and UPS, drop off sorted packages, and postal workers deliver them on their usual route. It’s a unique setup that allows the USPS to charge lower rates than competitors.
Additionally, the USPS offers lower prices because its primary function isn’t to generate profit.
“Similar to public plazas and mass transit, the USPS’ first priority is to serve civilians,” Business Insider’s Leanna Garfield reported. “It’s also notoriously hard for cities and states to not lose money from maintaining subways and publicly owned parks, which is why those services are heavily subsidized by tax dollars and user fares. The USPS does not receive federal money, but Congress still controls the service’s budget and operations.”
Any person or business using the USPS to ship packages is getting a better deal than they would get at competitors, thanks to the USPS’ unique model.
If Trump’s task force makes the USPS raise prices, these costs will affect not just Amazon but any business that ships packages. And as USPS prices increase, FedEx and UPS will be able to charge customers more and still remain competitive.
“A free hand on package pricing at the post office has been good for consumers, good for the post office, and good for online sellers like Amazon,” Business Insider’s Josh Barro wrote in an op-ed article that identified issues with Trump’s argument.
Amazon did not immediately return Business Insider’s request for comment on Trump’s latest tweets.
Amazon is a one-of-a-kind company in many ways, but when it comes to saving money under the USPS’ price structure, it’s far from unique.
As the company that ships the most goods, Amazon is saving the largest amount of money – but the e-commerce giant also has the funds to deal with an increase. Other companies may not be as fortunate.

Source : https://www.businessinsider.sg