POSTAL NEWS No 61-2021 Formulated by UNI Apro Post and Logistics Sector 1. Canada Post’s Unambitious Emissions Targets Disappoint CUPW. August 06, 2021. 2. CitySprint acquired by DPD UK. August 06, 2021. 3. Australia Post and 7-Eleven to give customers greater choice in parcel deliveries. August 05, 2021. 4. Poste Italiane Q2: business recovery on track. August 04, 2021. 5. Post Office Speeds Up Delivery. August 03, 2021. 1.Canada Post’s Unambitious Emissions Targets Disappoint CUPW August 06, 2021 OTTAWA -- Today, Canada Post announced new emissions-reduction targets, set through the Science Based Targets initiative (SBTi). According to the Corporation’s Net Zero 2050 Roadmap, “[Canada Post Corporation's] wider responsibility includes the need to address the serious risks that climate change poses to Canada’s environment, people and businesses, including ours.” But Canada Post’s targets are not sufficiently ambitious, in CUPW's view: “To have such half-measures announced, after such a long consultative process, leaves us feeling unheard and underwhelmed. Canada Post, like every other Crown Corporation, needs to show leadership in the effort to mitigate climate change. This plan takes too long to do too little.” says Dave Bleakney, CUPW 2nd National Vice-President. While scientists tell us we need bold action to keep global temperature rises to no more than 1.5 degrees Celsius to avoid the worst of climate catastrophes, Canada Post’s plan only puts it on a path to “well-below 2°C.” And while analysts have called last-mile freight delivery “the lowest-hanging fruit for rapid reduction of carbon emissions,” Canada Post’s plan only calls for 220 electric vehicles in a fleet of over 14,000. UNI Apro Post & Logistics 2 CUPW was encouraged in 2019 when Canada Post established a collaborative effort
CUPW was encouraged in 2019 when Canada Post established a collaborative effort with its workers' bargaining agents to reduce the Corporation’s environmental footprint. For years, postal workers have championed environmental initiatives to address Canada Post’s negative impacts on the climate and the environment. The union and allies developed a plan – Delivering Community Power – that illustrates the leading role that Canada Post must play in creating a sustainable tomorrow, by electrifying the Corporation’s fleet of delivery vehicles, retrofitting post offices with solar panels, and much more. “There is still time to revise our targets and really make the level of effort that is required,” says Bleakney. “The workers want it, and the federal government recognizes the need. We just need Canada Post Corporation to engage wholeheartedly.” Committed to the fight against the climate emergency, CUPW will continue to do everything it can to push Canada Post to do better. Source : https://www.cupw.ca/en 2.CitySprint acquired by DPD UK August 06, 2021 DPD UK has announced the acquisition of same day delivery specialist CitySprin
This follows a period of growth for CitySprint, which has seen continued demand for its services as businesses require more urgent and time critical same day deliveries. Once completed, DPD UK’s customers will be able to access CitySprint’s same day and specialist delivery services in the UK, while CitySprint will be able to offer its customers access to DPD UK’s domestic next day and international expertise. The existing CitySprint leadership team will remain in place. Elaine Kerr, CEO of DPD UK, said, “Same day delivery is one of the fastest growing segments of the logistics market and so we are delighted to announce the intention to offer this new and exciting service to our customer offering. Even before the pandemic, demand
for both next day and same day deliveries was soaring, and this trend has only escalated, something which we see continuing. DPD UK is already a market-leader, and once this acquisition completes, our position in the market will be strengthened further.” Gary West, CEO of CitySprint, commented, “We are pleased to be joining DPDgroup and excited about the new opportunities for growth this will bring. Our two businesses are experts in their respective fields, with very complementary offers. This move is testament to both the continued strong demand for same day delivery and our successful growth strategy. We look forward to working with DPDgroup to explore new opportunities for our same day expertise and services.” CitySprint supports businesses across the UK with a range of delivery solutions, including same day, bespoke logistics design and specialist services for key sectors such as retail and healthcare. Its unique national same day delivery network comprises more than 30 service centers across the UK with geographical reach to nearly 90% of the mainland population within 60 minutes. This transaction is subject to approval by the Competition and Markets Authority and is expected to complete later this year. Source : https://www.parcelandpostaltechnologyinternational.com/news 3.Australia Post and 7-Eleven to give customers greater choice in parcel deliveries August 05, 2021 Australia Post and 7-Eleven Australia have today announced a partnership to offer customers more choice where they pick up their parcels, with unprecedented access to free all-hours parcel lockers at 7-Eleven stores across the country. This will double the number of parcel locker locations throughout Australia that Australia Post customers can use to more than 1,000, giving them greater choice in how they receive their online shopping and other parcels. In the 12 months to July 2021 parcel volumes have grown considerably, with Australia Post’s latest Inside Australian Online Shopping eCommerce report revealing online shopping grew almost 32 per cent over the 2020-21 financial year. To help meet the needs of the more than 9 million households who shop online, Australia Post customers will have the choice of many more parcel locker locations and will be able to access the lockers at 7-Eleven stores 24 hours a day, seven days a week. The service launches across more than 200 7-Eleven stores where 7-Eleven ParcelMate lockers are already installed, with another 300 7-Eleven stores to be added for Australia
Post deliveries by the end of 2021. This is in addition to more than 500 existing Australia Post parcel locker locations in the network. Australia Post Executive General Manager Community & Consumer Nicole Sheffield said the partnership was timely given the growth in eCommerce, and was all about giving customers more choice. “Australia Post is delivering more parcels than ever before, with Australians showing us over the past year just how much they’ve embraced shopping online,” she said. “This partnership with 7-Eleven gives our customers greater choice on the most convenient way to collect what they’ve bought, at the times and places that suit them, which is why expanding our locker network into 7-Eleven stores just makes sense.” 7-Eleven Australia General Manager – Product, Matt Keogh, said that providing consumers with choice and convenience continues to be a focus. “Australians live pretty busy lives, and our focus is on making their everyday wonderfully easier,” he said. “Being able to offer Australia Post customers the choice to collect their parcels in one of our stores, when and where it suits them, is convenience we are proud to partner with Australia Post to provide.” Customers can sign up via Australia Post and select their preferred 7-Eleven parcel locker location for their delivery Source : https://newsroom.auspost.com.au/article
4.Poste Italiane Q2: business recovery on track August 04, 2021 Yesterday, the Board of Directors of Poste Italiane S.p.A. (“Poste Italiane” or the “Group”), chaired by Maria Bianca Farina, approved the first half 2021 Financial Results. Matteo Del Fante, Poste Italiane CEO and General Manager, commented: “Our second quarter results confirm our commitment to successfully executing 24SI, highlighting the strength of both our physical and digital networks and our continued progress on our strategic priorities. Three key milestones give us increased visibility, significantly reducing the execution risk attached to our plan. Firstly, in July we signed a new Group labour contract which will be in place until 2023. Secondly, early in 2021, a three-year partnership has been renewed with Amazon, enabling volume and revenue growth, balancing urban and rural area volumes and introducing higher value-added services such as scheduled deliveries. Finally, our Universal Service Obligation contract covers our entire plan horizon, embedding the Next Generation EU initiatives with our new digital solutions and increased cooperation with small municipalities. Our diversified business model continues to deliver strong financial results with net profit at €773 million in the first half of the year and just four months into the 24SI strategic plan we already have a clear visibility to meet 2021 guidance and have confidence in our numbers. Revenues are above pre-pandemic levels and fully in line with the trends envisaged in the 24SI plan, up by a remarkable 18.7% in the second quarter. Our operating profit was up 32% to €429 million, more than tripling on a yearly basis taking into consideration the one-off cost savings realised in Q2-20. The revenue mix has changed significantly since then, with mail decline offset by Nexive consolidation along with a strong parcel revenue increase; financial and insurance services have experienced a decline related to the impact of ultra-low interest rates which has been more than offset by our focus on investment product distribution and in particular life insurance products
Payments & Mobile revenues strongly increased, supported by ongoing payments digitalization. As a strategic pillar for Italy, we are involved in the EU recovery plan, pursuing the implementation of key national projects with the goal of supporting local communities and enhancing social cohesion, while contributing to our green transition as outlined in 24SI. As always, I am proud of the dedication and resilience of our people, who work tirelessly to help Italians achieve their goals with a constant focus on innovation and improved customer experience.” Source : https://postandparcel.info/139787/news/e-commerce 5.Post Office Speeds Up Delivery August 03, 2021 Philippine Post Office removes notification cards as part of its “Hatid Malasakit” program to speed up delivery of mails and parcels that will give much deserved convenience to the people. The public including their families abroad can now expect faster, safe and convenient door-to-door delivery of mails and parcels. The Philippine Postal Corporation (Post Office) headed by Postmaster General Norman “Mr. Postman” Fulgencio terminated the 75-year-old practice of sending notification which causes delays in parcel delivery. “This time, our clients can now expect safe and convenient door-to-door delivery of their parcels minus the Notification Cards”, Fulgencio said in a statement. In previous practice, the addressee or recipient has to receive a Notification Card beforea parcel can be picked up at the post office. Sometimes, a notification card can be received in 2 or 3 months which causes delays on the part of the recipient in claiming the parcel. “We immediately stopped this practice in order to provide safety and convenience to the mailing public who patronizes our post office services”
The public can now expect faster movement and delivery of mails and parcels. Upon his assumption to office as Postmaster General Fulgencio last March 15, he immediately initiated reforms in the postal system in compliance with the administration of President Rodrigo Roa Duterte’s Philippine Development Plan ensuring our people receive the quality of services they deserve. “Our heartfelt gratitude for the public’s kind understanding and patience. The postal service is far from being perfect, but we are continuously improving. Again, our apologies”, the Postmaster General said. Source : https://www.phlpost.gov.ph
POSTAL NEWS No 62-2021 Formulated by UNI Apro Post and Logistics Sector 1. USPS shares service delivery improvements. August 06, 2021. 2. Compared to Q2 2020 COVID-19 lockdown, bpost delivers a strong second quarter driven by mail revenues and sustained e-commerce in Europe. August 05, 2021. 3. Food, drink, recipe boxes and male grooming drive growth in the UK subscription box market. August 05, 2021. 4. Aramex to Digitally Transform its Customer Experiences with Salesforce. August 03, 2021. 5. Several COVID-19 related MOUs extended until end of September. August 03, 2021. 1.USPS shares service delivery improvements August 06, 2021 The U.S. Postal Service reported fourth-quarter service delivery performance data through the month of July that showed steady improvement across all First-Class, Marketing and Periodical mail categories from the third quarter ended June 30. Fourth-quarter service performance for July 1 through July 30 included: • First-Class Mail: Delivered 89.0 percent of First-Class Mail on time against the USPS service standard, an improvement of 1.5 percentage points from the third quarter. • Marketing Mail: Delivered 92.6 percent of Marketing Mail on time against the USPS service standard, an improvement of 1.6 percentage points from the third quarter. • Periodicals: Delivered 82.7 percent of Periodicals on time against the USPS service standard, an improvement of 3.4 percentage points from the third quarter. For the week of July 24 – 30, Marketing Mail maintained the highest service performance level (93.7 percent) reported for that category in nearly five years, since the week of August 20-26, 2016 (93.9 percent). UNI Apro Post & Logistics 2 The Postal Service’s recent service delivery improvements have been, in part, the result of a strategic shift to more ground deliveries, decreasing the agency’s reliance on the limited cargo capacities of third-party air carriers
The Postal Service is preparing for the higher delivery demands of the 2021 holiday peak season through increased hiring of delivery and plant personnel, the leasing of millions of additional square feet of sortation facilities, and the installation of new processing equipment to accommodate higher volumes and customers’ evolving mail and package delivery needs. Since April, the Postal Service has installed 39 of 112 new package sorting machines, reflecting infrastructure investments under the Delivering for America plan. This past week, new machines were installed in Memphis (TN), Denver (CO) and Seattle (WA). Markets that have installed machines recently include Philadelphia (PA), Traverse City (MI), Teterboro (NJ), Huntsville (AL), Eagan (MN), and Houston (TX). Installations are continuing across the country as the Postal Service plans to have new equipment running at 112 facilities by the 2021 peak holiday season. Additionally, the Postal Service is making a concerted effort nationwide to hire new employees ahead of the 2021 peak holiday season. Source : https://postandparcel.info/139823/news/e-commerce
2.Compared to Q2 2020 COVID-19 lockdown, bpost delivers a strong second quarter driven by mail revenues and sustained e-commerce in Europe August 05, 2021 Second quarter 2021 highlights • Group operating income at EUR 1,037.9m, -1.4% compared with the same period last year and driven by mail revenues and sustained e-commerce in Europe. As anticipated, accelerating contribution of new customers at Radial NA did not yet compensate the non-recurring COVID-19 lockdown growth of the second quarter 2020. • Group reported EBIT at EUR 103.4m. Group adjusted EBIT at EUR 106.6m (margin of 10.3%) increased by EUR +31.6m compared to prior year
Mail & Retail
Total operating income at EUR 508.1m (+8.5%) driven by volume rebound supported by one-off COVID-19 communication, positive mail price impact, Value added services & Retail profiting from soft comps of last year. o Reported EBIT at EUR 71.3m. Adjusted EBIT at EUR 71.7m (14.1% margin) up by EUR +35.7m doubling year-over-year. o Underlying mail volume growth of +1.4%. • Parcels & Logistics Europe & Asia o Total operating income at EUR 283.4m (-3.9%) against high comparable base in the second quarter 2020. o Reported EBIT at EUR 34.0m. Adjusted EBIT at EUR 34.7m (12.2% margin), up EUR 2.3m (+7.1%) with margin improvement supported by benefits of operating leverage in the integrated network. o Despite volume growth of +2.9% from sustained online sales, operating income Parcels B2X decreased by -4.0% due to the negative price/mix of -6.9%, of which price impact of -2.8% from COVID-19 surcharges to customers in April and May 2020. • Parcels & Logistics North America o Total operating income at EUR 309.8m (-12.5%, or -4.6% at constant exchange rate), reflecting Radial’s non-recurring extra volumes of last year’s pandemic lockdown where closures of customer’s physical shops and temporarily soaring sales of sanitizers and related products increased volumes, slightly offset by new customers’ contribution that started to accelerate in June. o Reported EBIT at EUR 8.7m. Adjusted EBIT at EUR 10.8m (3.5% margin), down by EUR -6.8m driven by lower operating income at Radial and wage pressure in the U.S. • Outlook update for 2021 is revised upwards. In light of the strong second quarter results, and based on current assumptions of mail volume trend and normalization for COVID-19 e-commerce activities for the rest of the year, bpost now expects the group adjusted EBIT to be above EUR 340m.
CEO quote Dirk Tirez, CEO of bpost group: “Thanks to its 36,000 employees, bpost can deliver solid financials while developing the ambition to be one of the most sustainable postal and logistics operators in Europe from an economic, ecologic and social perspective. Compared to 2Q20 COVID lockdown, bpost delivers a strong quarter driven by mail revenues and sustained e-commerce in Europe. North America saw strong growth in new business partially offsetting the impact of non-recurring COVID lockdown same stores sales volume from 2Q20. The good results put bpost group in a position to upgrade its full year guidance which is to deliver “above EUR 340m” EBIT. The bpost management team embraces the continuity in governance to further execute on the management priorities, with the preparation of the end of year peak as absolute priority.” Management priorities Progress in line with plan The 2021 priorities as announced in 1Q21 have all progressed: • Preparation of the end of year peak • Cost reduction and operational efficiency in Mail & Retail Belgium • Reduction in overhead and headquarters costs • e-commerce logistics on both sides of the Atlantic • Active portfolio management and capital allocation to booming e-commerce business These initiatives are the focus of the CEO and executive team for the coming months. They aim at improving performance and predictability of bpost group. bpost entrusted again by the Belgian Government On July 23, 2021 the Belgian government approved a 7th management contract with bpost. The new management contract provides for a compensation for Services of General Economic Interest in the range of EUR 125-130m on an annual basis, subject to inflation. The services covered include: • In line with 6th Management contract: retail network, distribution of pensions, election materials, etc. • New services: digital public services to close the digital gap After submission to and validation by the European Commission, the new contract will be effective for the 5-years period from January 1, 2022 to December 31, 2026. The new management contract is the result of several months of intense and fruitful collaboration with all stakeholders, and is evidence of the alignment of interests of the key bpost stakeholders. Preparation of the end of year (EOY) peak Several measures have so far been taken to improve the preparation of the end of year peak: secured distribution and sorting capacity to capture growth vs. 2020 peak (including through temporary parcel sorting machinery in 2 sites
• >50% increase from Dec ’20 to Dec ’21 of parcels absorption in regular mail rounds to reduce outsourcing to sub-contractors and increase operational leverage • Fleet optimization measures including replacement of 1,000 short-term leases by longterm leases • Ongoing optimization of 2nd distribution wave compared to Q4, 2020 Cost reduction and operational efficiency in Mail & Retail Belgium • Ongoing capture of benefits of the Alternating Distribution Model (ADM) • Productivity gains realized through restored reorganizations of mail offices (77 reorganizations in 2020, more than double planned in 2021) Active portfolio management Transfer of The Mail Group to Architect Equity was signed and closed on August 5, 2021. The active portfolio management team continues to look for opportunities to optimize the existing bpost portfolio. Parcel operating model optimization Launch of operational benchmarking and process optimization against best-in-class operators to further improve our operating model. Objective to translate parcels growth into best-in-class satisfaction and operating performance for profit growth. Appointment of Gerrit Mastenbroek as special advisor to the CEO to support operating model optimisation. bpost ESG-Committee and sustainability commitments bpost set up an ESG Committee with development of a bpost group ESG roadmap by year-end. Ambition for bpost to become one of the greenest postal operators in Europe by 2030. Investments to accelerate this transition are captured within the capex envelope. Outlook for 2021 In light of the second quarter results, and based on current assumptions of mail volume trend and normalization for COVID-19 e-commerce activities for the rest of the year, bpost raises its updated outlook for the current year 2021. The group’s total operating income for 2021 is expected to increase by a low- to midsingle-digit percentage compared to 2020, while group adjusted EBIT is now expected to be above EUR 340m. For Mail & Retail, the outlook is revised as follows: • Total operating income evolution to result from an underlying Domestic Mail volume decline expected up to -8%, an approved mail pricing of +6.0% expected to result in a price and mix impact of c. +7.0%, and an expected post COVID-19 recovery in Value added services. • 8-10% adjusted EBIT margin. UNI Apro Post & Logistics 6 For Parcels & Logistics Europe & Asia, the outlook remains unchanged
• High-single-digit percentage growth in total operating income with parcels and ecommerce logistics volumes expected to normalize from elevated COVID-19 levels observed in 2020. • Operating expenses will include investments to grow omni-commerce logistics in Europe. • 9-11% adjusted EBIT margin. For Parcels & Logistics North America, the outlook remains unchanged: • Mid- to high-single-digit percentage growth in total operating income driven by Radial existing customers growth and new clients launches, normalized for 2020 COVID-19 spike. • 4-5% adjusted EBIT margin. Gross capex is still expected to be around EUR 200-220m, geared towards the strategy to grow omni-commerce logistics. The dividend relative to the results of the year 2021 will be in the range of 30-50% of IFRS net profit, and will be payable in May 2022 after the General Shareholders’ Meeting, in accordance with the new dividend policy. Source : https://press.bpost.be/ 3.Food, drink, recipe boxes and male grooming drive growth in the UK subscription box market August 05, 2021 Sales of subscription boxes soar as lockdown drives desire for convenient home deliveries of essential items. Buoyed by the impact of the pandemic and associated lockdowns, food and drink subscription boxes* continue to grow in popularity among UK consumers. Over a quarter (26%) of UK shoppers are currently signed up to a food and drink subscription box service, according to Royal Mail’s new UK Subscription Box Market report. Food and drink subscription boxes, as well as recipe box subscription services, witnessed the highest growth year-on-year in 2020, as consumers dialled up more home deliveries with supermarkets’ online capacity stretched to the limit. Consumers were also wooed by subscription boxes’ curated approach to meals with easy instructions, and easy access to alternative and specialist food suppliers. Both markets have a combined value of over £1 billion (up from £420 million in 2017) with this forecast to grow to over £1.5 billion by 2025. Delivering the essentials UNI Apro Post & Logistics 7 The pandemic and associated lockdowns sharpened consumer focus on subscriptioon businesses as consumers attempted to limit trips outside of the home even for essential items. Businesses are increasingly recognising the potential of subscription boxes to serve consumers’ daily and essential needs. As well as the rise in the number of subscriptions offering items such as food & grocery, there has also been strong growth in personal care and grooming items (such as razors, blades and shaving accessories), hygiene-related items (such as deodorants) and household staples (such as laundry detergent). The growth in purchasing essential items online has bolstered the subscription box market in the UK. This has been particularly evident in categories such as male grooming, where there is a consistent, predictable need to replace and replenish items, and subscriptions offer a hassle-free alternative to traditional purchasing behaviour. The male grooming subscription market grew 108% between 2017 and 2020 to reach a value of £41.7 million. Elsewhere, other everyday health and beauty products are also seeing strong growth. This sector has grown from being worth £43 million in 2017 to £79 million in 2020. It is forecast to grow to £92 million by 2025. 11 per cent of UK shoppers are currently signed up to a health and beauty subscription box service. Due to changes in consumers’ shopping behaviours, and the convenience that these subscription plans provide, the trend of relying on subscription services to attain essential items will likely continue post-pandemic. Overall, the UK subscription box market is set to be worth £1.8 billion by 2025, according to Royal Mail’s UK Subscription Box Market report. The power of social media Social media has also helped to buoy the market thanks to its ability to unite niche-interest communities. The subscription box model is popular with businesses providing highly targeted or niche products, so it is relatively easy for them to reach their ideal audience on social media. Millennial consumers form the mainstay of these niche interest communities having been early adopters of the subscription concept through services such as Netflix and Amazon Prime. As a result, these younger consumers are more inclined to subscribe to several subscription services at a time. A good example of this is Curls Allowed, a monthly subscription box with products for people with curly, wavy or mixed textured hair. Olivia Rufus, Founder of Curls Allowed, said: “These days there are so many options available in the hair and beauty industry. We offer a personalised experience with our curly hair product subscription box, Curls Allowed, by carefully curating products suited to customer preferences and requirements. UNI Apro Post & Logistics 8 This offers subscribers the convenience and opportunity to try out-of-reach products, discover new trends, and sample high-end brands at a fraction of the cost, on a recurring basis. Not forgetting the fun element of having a personal shopper and the excitement of a beautifully packaged box arriving on your doorstep every month. The flexible subscription box model enables our business to directly engage with subscribers, building trust and loyalty as well as increasing retention rates, which gives long term value to both the business and the consumer.” Nick Landon, Chief Commercial Officer at Royal Mail, said: “The last year has created new spending and shopping habits that have changed the way consumers are interacting with retailers and increased their appetite for subscription boxes. This is a great opportunity for businesses of all sizes to tap into changing consumer interests and provide regular deliveries of goods. “With the UK's largest "Feet on the Street" network of over 85,000 postmen and women, Royal Mail is playing a key role in keeping carbon emissions low. A large proportion of subscription items are sent in smaller boxes and so are ideally suited for low emission onfoot delivery by Royal Mail.” The full UK Subscription Box Market report will be published in the coming months on the Royal Mail Group website. Source : https://www.royalmailgroup.com/en/press-centre/press-releases 4.Aramex to Digitally Transform its Customer Experiences with Salesforce August 03, 2021 • The collaboration with Salesforce is in line with Aramex’s strategy to enhance customer service by investing in digital solutions • This marks Aramex’s largest investment in a digital platform in 2021 • GCC e-Commerce Market to Reach USD 50 Billion by 2025: AT Kearney Dubai, UAE - Aramex (DFM: ARMX), a leading global provider of comprehensive logistics and transportation solutions, today announced it will go live with Salesforce CRM, a customized digital solution from the global leader in customer relationship management, Salesforce. The latest digital upgrade, Aramex’s largest in 2021, is set to fully transform and further enhance customer service levels by enriching customers experiences. Innovative logistics and transportation solutions have grown in importance during the pandemic, with the global population including young, digitally-savvy Millennial and Generation Z shoppers increasingly comfortable with e-commerce platforms. In the GCC UNI Apro Post & Logistics 9 alone, the e-commerce market is expected to more than double from USD 24 billion in 2020 to USD 50 billion by 2025, according to a recent report by AT Kearney. Supporting innovation in logistics and transportation to further improve its customer service levels, Aramex is digitally transforming with Salesforce’s Customer 360 platform to integrate marketing, sales, and customer service. As it seeks to address the evolving needs of the growing e-commerce market, through this digital upgrade Aramex will gain a holistic view of customers across its portals, apps, and social media to offer optimized solutions. “To address the evolving needs of our customers and gain further market share in the growing e-commerce market, we needed to transform our traditional supply chain process,” said Mohammed Sleeq, Chief Digital Officer of Aramex. “With the launch of Salesforce CRM, Aramex can create seamless and customizable solutions to optimize our customer journey and enhance the effectiveness of our end to end sales cycle. We also anticipate that it will increase our customer acquisition and demand generation capabilities.” Aramex has designed and is executing on a digital transformation roadmap as a key enabler for providing customer-centric solutions. The investment in technology will also support the company’s ambitions of consolidating its leadership position in core markets including the GCC and gaining further market share across its other geographies. “Aramex is a data-driven organization. We use data to improve customer experiences and customer engagements,” added Mohammed Sleeq. “Aramex not only moves packages across continents and countries, we move consumer buyer trends and last mile preferences, and we need to dive deeply to understand those behaviors and work backwards in order to continually enhance our services and boost operational efficiencies.” In its digital transformation roadmap, Aramex will use Tableau software to unify customer data from different channels, visualize the data, and enhance customer engagement. Aramex has also established a machine learning practice to embed data-driven customer insights within its daily operational capacities and processes. “Despite the challenges of the pandemic, Aramex shows how logistics and transportation firms can digitally transform and unleash their data to optimize customer experiences, UNI Apro Post & Logistics 10 operations, and business competitiveness,” said Thierry Nicault, Area Vice President – Middle East and North Africa, Salesforce. “Data is the starting point of any customer engagement, and data will power Aramex’s innovations in customer experiences during the pandemic and beyond.” Source : https://www.aramex.com/us/en/media/in-the-news 5.Several COVID-19 related MOUs extended until end of September August 03, 2021 By joint agreement (M-01958), several COVID related memorandums of understanding have been further extended through September 30, 2021. These memoranda include: temporary expanded sick leave for dependent care (M-01910); temporary use of the 7:01 rule (M-01913); temporary workplace changes to promote social distancing (M-01915); temporary use of TCAs (M-01916); and the suspension of MOU Re: Temporary Additional Paid Leave for CCAs (M-01941). NALC and the Postal Service also agreed, to another temporary time limit extension on Step B and arbitration appeals (M-01960), and an agreement giving local parties the ability to develop a sign-up process for full-time employees who previously did not, or could not, place their names on either the overtime desired list or work assignment list (M01959). Both of these agreements will expire on September 30, 2021, as well. Also extended through September 30, 2021, is a USPS memorandum (M-01914) which instructs managers and supervisors to allow liberal changes of schedule to accommodate employees who are dealing with childcare issues related to the pandemic. The memorandum also provides for liberal sick leave usage for employees who are sick and liberal annual and leave without pay (LWOP) to the extent operationally feasible, treats COVID-19 related leave as scheduled (as opposed to unscheduled) leave, and directs that leave taken for COVID-19 related reasons during this time not be cited in discipline
for failing to maintain an assigned schedule. Source : https://www.nalc.org/news/nalc-updates
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