“Forward ever, backward never: onwards with Breaking Through”

No 37-2021
Formulated by UNI Apro Post and Logistics Sector
1. Royal Mail launches low emission gas powered trucks for parcels and letters. May 14, 2021.
2. USPS fills leadership ranks with new deputy postmaster general, 2 board members. May 13, 2021.
3. DHL Global Forwarding, Freight: myDHLi boosts online bookings by 56%. May 11, 2021.
4. ‘Special deliveries’ promised in & around Rochdale on Saturday. May 11, 2021.
5. PostNL to ‘speed up investment’ in digital transformation. May 10, 2021.
1. Royal Mail launches low emission gas powered trucks for parcels and letters
May 14, 2021
This week, Royal Mail is expanding its use of low emission vehicles, with the addition of 29 gas-powered trucks, fuelled by Bio-Compressed Natural Gas (Bio-CNG), to its fleet. This is an example of the Company’s ongoing commitment to reduce emissions associated with its operations.
The Trucks
Over the course of coming weeks, the trucks will be introduced to the Company’s fleet in the North West of England, in addition to the two already in operation.
At 40 tonnes, the gas-powered trucks, fuelled by Bio-CNG, are a similar size to a typical Royal Mail Heavy Goods Vehicle (HGV). They are well designed to carry mail and equipment of all shapes and sizes and can be used on most roads and highways.
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The vehicles can travel up to 400 miles at a time and are designed to help Royal Mail transport letters and parcels securely, while reducing any associated carbon emissions. Additionally, in the UK, Bio-CNG fuel can be significantly cheaper than diesel.
The new trucks will operate from Warrington, Chorley and Preston, where re-fuelling facilities are located nearby. Bio-CNG re-fuelling facilities are due to be expanded in locations across the UK in coming years.
Gas powered vehicles were originally tested by Royal Mail in 2017. Following a successful trial, two trucks were introduced to its fleet on a permanent basis in 2019-20. It is estimated that these two trucks alone have saved the Company approximately 107 tonnes of CO2e annually.
A Responsible Company
With the UK's largest "Feet on the Street" network of over 85,000 postmen and women, Royal Mail already has the lowest reported CO2e emissions per parcel amongst major UK delivery companies.
The trial and potential introduction of alternative fuel vehicles, such as gas-powered trucks, help the Company inform its long-term environmental strategy, and to meet its goals of delivering a cleaner future.
Why Bio-CNG?
The use of Bio-CNG in a vehicle can reduce CO2e emissions by around 84 per cent, compared to an average diesel vehicle. Bio-CNG fuelled vehicles also offer a 99 per cent reduction in particulate matter, compared to their diesel equivalents.
Bio-CNG fuelled vehicles generally have a similar refuelling time to diesel and can travel considerable distances. They are also significantly quieter than traditional diesel vehicles.
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James Baker, Chief Engineer and Fleet Director at Royal Mail said: “As a Company, we are committed to making changes to our operations that reduce our environmental impact. Bio-CNG is a significantly more cost effective and lower carbon alternative fuel to diesel for Heavy Goods Vehicles (HGVs). These vehicles enable us to deliver large payloads of parcels in the most environmentally-friendly way possible.”
Philip Fjeld, Chief Executive Officer of CNG Fuels said: “CNG Fuels is delighted to support Royal Mail's continued rollout of Bio-CNG trucks, through our rapidly expanding network of large public-access Bio-CNG stations. By running on our 100% renewable and sustainable biomethane fuel, Royal Mail will achieve more than 85% reduction in GHG emissions.”
Postal Affairs Minister Paul Scully said: “Tackling climate change is a truly national effort, so it’s great to see Royal Mail doing its bit to cut down on emissions from its fleet. Innovations like this are crucial to ensuring we build back greener from the pandemic, and customers will be pleased to know their post and parcels aren’t costing the earth.”
Source : https://www.royalmailgroup.com/en/press-centre/press-releases
2. USPS fills leadership ranks with new deputy postmaster general, 2 board members
May 13, 2021
The Postal Service is filling up its leadership ranks, and is close to having its first fully staffed Board of Governors in more than a decade.
USPS is naming its Chief Human Resources Officer Doug Tulino to serve as deputy postmaster general, a position left vacant for a year.
Meanwhile, previous Deputy Postmaster General Ron Stroman will rejoin the agency by serving on its Board of Governors. The Senate approved his nomination Wednesday in a 69-30 vote to serve on the board through December 2021, and voted 66-32 for Stroman to serve on the board through December 2028.
The Senate on Thursday also approved the nomination of Amber McReynolds, the chief executive officer of the nonprofit National Vote at Home Institute and the former director of elections in Denver, as a member of the board. The Senate voted 59-38 for McReynolds to serve on the board through December 2026.
Senate Homeland Security and Governmental Affairs Committee senior member Tom Carper (D-Del.), the author of several postal reform bills in recent years, praised the confirmation of Stroman and McReynolds, saying both recognize “the dire need to get the Postal Service back to its core mission: Reliable, affordable, and on-time mail delivery service for Americans across our nation.”
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President Joe Biden’s third pick to serve on the board, Anton Hajjar, a former attorney for the American Postal Workers Union, is on the Senate’s calendar and is expected to receive a confirmation vote soon. If confirmed, the board would be fully staffed for the first time since 2010.
Tulino, a career USPS employee with more than 40 years working at the agency, will stay on as its CHRO while taking on new responsibilities as deputy postmaster general. In this dual-hatted role, he’ll continue to oversee labor relations, human resources management, organizational development, compensation and benefits, as well as recruiting and hiring.
Tulino and the new governors will help USPS move ahead with its 10-year reform plan and will help the agency deal with persistent challenges with on-time mail delivery. USPS delivered 78% of first-class mail on time in the second quarter of 2021, compared to 92.18% for the same period last year.
The average delivery time for a first-class piece of mail was 2.9 days in the second quarter, compared to 2.3 days for the same period last year.
DeJoy said Wednesday that Tulino holds a “deep knowledge of the opportunities and challenges before us,” which has earned him trust within the agency’s ranks.
“Now as deputy postmaster general and CHRO, he will play a pivotal role in ensuring the Postal Service has the culture, talent and stability necessary to become the high-performing service organization it aspires to be,” DeJoy said in a statement.
This marks the latest in a series of recent career moves for Tulino. He accepted the CHRO position last November, and previously served as the vice president for labor relations for 15 years. In that role, he oversaw contract negotiations, collective bargaining and communications with management associations.
Last year, Tulino worked with postal unions to negotiate paid leave for USPS employees during the COVID-19 pandemic.
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As CHRO, Tulino issued guidance to non-union management employees as part of an ongoing administrative headcount reduction.
That started with the first round of voluntary early retirement offers to employees in March. Earlier this month, he issued a memo informing employees of a non-voluntary reduction in force, as well as a second round of early retirement offers.
Tulino, in this dual-hatted role, will tackle different topics than what Stroman focused on during his tenure, which ended last May.
As deputy postmaster general, Stroman led government affairs and international mail issues for USPS, and worked with state and local officials to oversee the expansion of vote by mail.
Working with the Trump administration and the State Department, Stroman also negotiated profitable rates for small international packets and prevented the U.S. from leaving the Universal Postal Union.
Stroman also led the agency’s work on an intergovernmental strategy to gather electronic data for international packages and helped law enforcement agencies detect shipments of illegal drugs. Congress mandated this work under the 2018 Synthetics Trafficking and Overdose Prevention (STOP) Act.
Source : https://federalnewsnetwork.com/management/2021/05
3. DHL Global Forwarding, Freight: myDHLi boosts online bookings by 56%
May 11, 2021
After a successful launch of myDHLi and increase, the logistics expert has expanded the global availability of the platform from initially eight to meanwhile 62 countries.
• Digital customer platform myDHLi now also includes road transport via DHL Freight
• New features and functionalities presented at the first myDHLi Digital Summit hosted by DHL
Bonn - DHL Global Forwarding, Freight, the leading international freight specialist division of Deutsche Post DHL Group, has today announced new features and greater functionality for myDHLi, coinciding with the digital platform's first anniversary.
After a successful launch of myDHLi and increase, the logistics expert has expanded the global availability of the platform from initially eight to meanwhile 62 countries. In addition, online bookings and sales rose by +56% (yoy Q1/2020 to Q1/2021). The expansion comes along with improvements to existing functionalities, for example, the
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integration of a "save and edit" option and new services such as myDHLi Reports to increase shipment transparency. In addition, for the first time, the platform is now available for road freight customers, with the roll-out starting in Turkey.
To frame the success of speedy innovations along the digital transformation in logistics in general and myDHLi in particular, there will be an annual myDHLi Digital Summit, which was launched with the first event at the DHL Innovation Center in Troisdorf.
"For us, myDHLi translates digitalization into customer-centricity. That's why we put an enormous amount of work in the roll-out. Customers can easily book shipments through the platform that follows modern design principles while having full control over the quotes through 360-degree visibility. By the end of 2020 we had 1,000 customers on the platform.
Now, just four months later, we have reached a new high with 3,000 customers spread across 62 countries using myDHLi as of today," says Tim Scharwath, CEO Global Forwarding, Freight. "In light of this successful launch to market, we will continue to expand the platform by adding more languages over time."
With a "customer first" approach, the Quote + Book functionality offers improved usability based on user behaviour analysis and modern design principles. Customers can save at any point and resume later during offer validity. This means that, should key details not yet be available at the beginning of the booking process, it is easy to pick back up at a later point to complete. As well as improving usability, the platform offers with myDHLi Reports a new feature that provides full visibility of past and current shipment data for further detailed analysis.
All improvements to the platform follow defined guiding principles for the further development of myDHLi. This includes 360-degree visibility of shipments from start-to-finish, no matter which stage the shipment is at, a multi-channel approach, so that all information is available combined in one place, regardless of which channel a customer uses, and a signaling action process, so that customers can always see where to focus their attention. What's more, built-in popular social media features like Follow + Share simplify communications along the supply chain by enabling customers to exchange information with their own clients, colleagues, and suppliers.
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"At the heart of myDHLi are the needs and experience of our customers," says Uwe Brinks, CEO DHL Freight. "In light of demand and feedback of the myDHLi users, we have decided to make myDHLi also available to our road freight customers, so they can benefit from the myDHLi features and services already available to our air and ocean freight customers."
The myDHLi customer platform was successfully launched a year ago and thereby set a new benchmark in a still less digitized industry. It is characterised by a modular structure, allowing subscribers to conveniently personalise their portal.
Customers can choose whether they only use the Quote + Book functionality to compare available options and directly book one of the logistics services. They can also access shipment tracking, document management or myDHLi Reports and myDHLi Analytics, which with the latest update now also provides insights into transit times and cost per unit. By adding road freight shipments, myDHLi can satisfy even more customers in the future, making it the one-stop platform for all DHL Global Forwarding, Freight customers. In addition, DHL's sustainability efforts are integral part of the platform: Since January 2021, DHL Global Forwarding reduces the carbon emissions of all less-than-container load (LCL) ocean freight shipments with sustainable marine biofuels - at no additional cost for the customer. For all other transport modes an offsetting option or neutralization of CO2 emissions via biofuels can be selected if preferred.
Digitalization is one of the strategic pillars at DHL Global Forwarding, Freight, and to further drive developments in this area for the logistics industry, the myDHLi Digital Summit was established and will now take place annually. Besides presenting innovations around myDHLi, this event will continue to create a unique opportunity to drive the progress of digital transformation in logistics, just in line with Deutsche Post DHL Group's strategy "Delivering Excellence in Digital World".
Source : https://www.dpdhl.com/en/media-relations/press-releases/2021
4. ‘Special deliveries’ promised in & around Rochdale on Saturday
May 11, 2021
Busy postal workers in Rochdale will be getting some extra help with their deliveries on Saturday – from some unusual characters!
Early-rising townsfolk may spot some sumo wrestlers or even a giant parrot assisting on the morning shift, while sources say that ‘holidaying Hawaiians’ and a group of ‘nuns on the run’ will be volunteering for duty in the outlying villages of Norden and Wardle.
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And in the foothills of the Pennines, up in Whitworth, locals are being urged not to be alarmed if their Saturday postie is in a prison-convict outfit rather than the usual Royal Mail uniform!
Yes, it’s Rochdale Charity Postie Day – when staff at the local delivery office dress up in all kinds of bright and colourful costumes to bring smiles to local residents and their families.
And among the laughs and jokes, they aim to raise much-needed money for mental health charity MIND, as well as raising awareness of mental health and the need for everyone to be kind and understanding to others.
CWU unit rep Mick Stewart – one of the organisers of this year’s ‘RCP Day’ – tells CWU News: “We’ve done this event for the past few years now and we arrange it to coincide with Mental Health Week, to support MIND and the fantastic work they do.
“It’s loads of fun, local people love it – especially the kids – and they always donate generously,” Mike continues, adding: “Last year, we managed to raise over £1,000 and we’re hoping to match that this time round.
“We’re really looking forward to the weekend and we hope all goes well – we’re hoping for a sunny day too, but up here, you never know!”
Local CWU branch secretary, Saf Khan from North West No.1 Branch, is full of praise for his members, saying: “It’s great to see our members helping to raise cash and awareness for such an important cause.
“Mental health is such an important issue and I’m proud that Rochdale DO is continuing to support the MIND charity.
“Well done everyone involved, many thanks for all donations received so far and if anyone would like to donate this would be much appreciated.”
Source : https://www.cwu.org/news
5. PostNL to ‘speed up investment’ in digital transformation
May 10, 2021 PostNL has released its Q1 results, revealing strong operational performance at Parcels with 108 million parcels delivered (+61.6%), partly non-recurring due to lockdown.
Herna Verhagen, CEO of PostNL, said: “We had a very good start of the year and continued the momentum that we’ve seen since the second quarter of last year. These results have been achieved thanks to strong teamwork and good cooperation between the
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businesses. The health and safety of our people, customers and consumers remains our key priority.
“Once again, we proved our collective resilience and flexibility during ongoing unprecedented circumstances. We delivered a record 108 million parcels in one quarter. Performance at Mail in the Netherlands was strong, although the underlying volume decline due to substitution continued. Normalised EBIT came in at €130 million.
Financial Highlights
in € million
Q1 2020
Q1 2021
Normalised EBIT assumed to be non-recurring and related to Covid-19
130 42*
Free cashflow
Normalised comprehensive income
Taking into account the lockdown situation, and other Covid-19 effects, we assume around €42 million of this result is non-recurring. The acceleration of our digital transformation, aimed at strengthening our competitive position by building on our platform, is progressing well, and we intend to further speed up our investments.
“Based on the strong performance in the first quarter, we raised our outlook for 2021 on 26 April, with normalised EBIT now forecast to be at least €250 million and free cash flow to come in above €225 million. Going forward, visibility remains limited. The exact consequences of changes in the lockdown, such as the reopening of non-essential stores in the Netherlands as of 28 April, are difficult to predict.”
Source : https://postandparcel.info/137775/news/e-commerce

No 38-2021
Formulated by UNI Apro Post and Logistics Sector
1. Amazon to add new UK parcel facilities and 10,000 jobs. May 14, 2021.
2. Poste Italiane: we are the engine of change. May 13, 2021.
3. How Ukrposhta launched its EMS service during the pandemic. May 12, 2021.
4. Environmental Action Plan: Update. May 11, 2021.
5. The growth of e-commerce boosted OmaPosti’s popularity: the service has more than one million active users each month. May 10, 2021.
1. Amazon to add new UK parcel facilities and 10,000 jobs
May 14, 2021
Amazon says it is to create more than 10,000 new permanent jobs in the UK this year, taking its total workforce in the country to more than 55,000 people. Amazon also announced that it will invest £10m (US$14m) over three years to train up to 5,000 employees in new skills.
The jobs will include roles at its corporate offices, Amazon Web Services (AWS) and operations network. The latter will also see the addition of a new fulfillment center in Hinckley, East Midlands, this summer, creating 700 new permanent jobs. The company will also open a parcel receiving center in Doncaster and new fulfillment centers in Dartford, Gateshead and Swindon that will each create more than 1,300 permanent jobs.
UK Government Business Secretary, Kwasi Kwarteng, commented, “Amazon’s announcement today is fantastic news and a huge vote of confidence in the British economy, helping us deliver on our commitment to level up across the UK with a whopping 10,000 new permanent jobs.
As we build back better from the pandemic, this is a prime investment in our retail sector.
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“Over the past year, Amazon’s workforce have pulled out all the stops to ensure consumers have had safe access to goods during this challenging time. Their latest investment will open up a wide range of opportunities for even more workers, helping to develop the skills needed to power tomorrow’s economy.”
Source : https://www.parcelandpostaltechnologyinternational.com/news/staff-personnel
2. Poste Italiane: we are the engine of change
May 13, 2021 Poste Italiane has announced its first quarter of 2021 results, revealing a solid financial performance and record parcels growth.
Financial highlights
Revenues for the first quarter of 2021 equal to € 2.9 billion, + 9.8% Y / Y.
• Revenues from correspondence, parcels and distribution of € 917 million, + 18.9% y / y, with record growth in B2C parcel volumes;
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• Revenues from financial services equal to € 1.3 billion, -3.8% Y / Y: daily gross deposits in investment products increasing and higher than pre-pandemic levels;
• Revenues from insurance services of € 496 million, + 40% y / y: total gross premiums of € 5.7 billion, half generated by multiple products;
• Revenues from payments and mobile equal to € 192 million, + 16.5% y / y: double digit growth supported by payments by card.
• Total costs in the first quarter of 2021 equal to € 2.3 billion, up 3.7%, balancing the rationalization of costs and support for business growth. Personnel costs down due to a lower number of FTEs; growth in variable costs entirely supporting growth in business volumes.
• Operating result (EBIT) for the first quarter of 2021 equal to € 620 million, + 40.8% y / y, supported by insurance products, by the growth of parcels and by card payments.
• Net profit for the first quarter of 2021 equal to € 447 million, + 46% y / y, with a diversified strategy that continues to produce results.
• Total financial assets (TFAs) equal to € 572 billion, increasing thanks to net income of € 2.7 billion and driven by life insurance products.
Main operating trends of the segments in the first quarter of 2021
• Mail, parcel and distribution : Impressive growth in parcel volumes across the entire product range (B2C + 88%; B2B + 45% and C2X + 41%), with parcel revenues at a record level of € 368 million (+74 , 5% Y / A). New automatic parcel sorting center (daily capacity of 270,000 units), now operational in Northern Italy. The joint venture with Sengi also contributes to the diversification of the customer base with growing international volumes (7 million packages in the quarter). The integration with Nexive is in progress, with the start of the reorganization.
• Financial services : the new “model based on customer needs” launched in the sales network channels to support financial advisors. Success in purchasing tax credits, which helps to increase the retail and business customer base , and provides an additional boost to potential cross selling . New digital and automated offer for postal savings distribution, to support greater penetration of our financial product offering on digital channels.
• Insurance services : the multi-branch insurance products of the Life sector continue to be successful and now represent half of the gross written premiums; growth in the non-life sector thanks to the modular offer, which provides flexible and customized solutions for the protection needs of our customers.
• Payments and mobile : 51% increase in e-commerce transactions to support the digital strategy, which follows the evolution of our customers’ spending habits; pilot project
on broadband successfully launched for employees, in view of the extension of the offer to all customers, scheduled for the end of May, with the aim of capturing growth in the Italian broadband market; new contract signed with Vodafone, which will allow the reduction of traffic costs in telco services starting from the second half of the year.
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Matteo Del Fante, Chief Executive Officer and General Manager of Poste Italiane, commented:
“We have decisively launched the execution of the new strategic plan” 2024 Sustain & Innovate “. By seizing business opportunities and riding the improved economic outlook, we achieved solid financial performance already in the first quarter.
The strong increase in parcel revenues, achieved thanks to the doubling of B2C volumes, the continuous growth of card payments and the constant development of our insurance business reinforce our determination to successfully implement the new strategic plan.
The results are particularly positive if we take into account that during the quarter various Italian regions were subjected to partial lockdown measures.
We have adapted and continue to evolve in a changing world, while providing all our services with constant attention to the preferences and needs of our customers.
I am satisfied with the results achieved in terms of revenues and costs; we are now focused on our growing role as a strategic pillar in support of Italy, thanks to our omnichannel presence and our extraordinary people.
Since the early days of last year’s pandemic, our diversified business has demonstrated the resilience that is essential to ensure the financial integrity of Poste Italiane. We are always at the side of our customers, colleagues and communities when needed; at the same time, we deliver impressive results every quarter for our shareholders. At this stage of the pandemic, we continue to be a key player to support the economic recovery.
I am also particularly proud of our collaboration with the Italian Army as part of the national vaccine administration plan: a potential basin of 37% of the population will be vaccinated thanks to the doses booked on our Cloud platform and delivered by Poste Italiane.
As we continue to advance towards our strategic goals, growing in key areas and accelerating our digital transformation, we are also aware that our success is not only measured by financial performance, but also by how we act responsibly in the service of the country.
We are the engine of change and with the capillarity of our physical network we will facilitate the digital transition of Italy, also through our involvement in the National Recovery and Resilience Plan.
Now, more than ever, we are in the best position to support the economy, playing a key role in society to build long-term value and generate sustainable returns for our shareholders. “
Source : https://postandparcel.info/137847/news/post
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3. How Ukrposhta launched its EMS service during the pandemic
May 12, 2021
The last 12 months have been very busy for Stock Company “Ukrposhta” as it launched its EMS service for Ukraine whilst also adapting to the complications faced delivering international EMS during the COVID-19 pandemic.
Ukraine’s Ukrposhta officially became a member of the EMS Cooperative on 1 July 2020. As the new designated operator for EMS in Ukraine, Ukrposhta has been busy successfully renewing international partnerships with other EMS operators and improving the EMS service, both for its international partners and customers. Social media and Ukrposhta’s own webpage were used to keep customers informed about the changes to the service.
A priority was to promote international EMS to customers in Ukraine. Online shopping rose sharply during the pandemic and Ukrposhta, the largest carrier in Ukraine, was perfectly positioned to meet customer demands for convenience through its comprehensive network of almost 11,700 post offices.
To ensure that it could reach even more customers, EMS was introduced at Ukrposhta’s mobile post offices and by early 2022 the aim is that mobile post offices will reach all regions in the country, so that EMS will be available in settlements of less than 1000 people.
Online marketplaces are a large channel for cross border e-commerce and, from the start, Ukrposhta set out to support small entrepreneurs who sell their handmade products through American platforms, such as Etsy, Amazon and eBay. To help Ukrainian handmade manufacturers to start selling abroad and to develop their businesses, Ukrposhta offered special training courses on its free platform 'E-Export School from Ukrposhta'.
Ukrposhta needed a way to transport cross-border e-commerce when many usual routes were closed, so they set up 15 direct contracts with airlines allowing exports even during the pandemic. Ukrposhta in cooperation Wind Rose launched a charter program to the United States allowing 120 metric tons of exports in three regular flights per week. Other destinations are also available including: Bulgaria, Croatia, Hong Kong (China), Moldova, Montenegro (Rep.), North Macedonia and Serbia (Rep.).
The transmission of Electronic Advance Data (EAD) for EMS items is vital and can help reduce delays by improving the customs clearance process, so Ukrposhta’s goal is 100% transmission for outgoing mail from Ukraine by the end of 2021. Another major project underway is the modernization of the delivery network, including five automated sorting centers, 2600 mobile pick up delivery offices. The upgrade will significantly improve and optimize the processing of international and domestic mail products.
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Despite starting its EMS service during a global pandemic, Ukrposhta has already established itself to its customers and EMS partners worldwide. The team at Ukrposhta is meeting its customers’ expectations and is doing its best to offer peace of mind even during a global pandemic.
Source : https://www.ems.post/en/news-events/news
4. Environmental Action Plan: Update
May 11, 2021
CUPW has been working with Canada Post on developing an Environmental Action Plan. Canada Post has expressed willingness to collaborate with CUPW and representatives from other bargaining agents to develop a strong environmental strategy for Canada Post Corporation.
Though progress has been made in developing a collaborative Environmental Action Plan, we also cannot overlook some recent unilateral actions by Canada Post.
CPC’s Unilateral Actions
On April 22, 2021, Canada Post made an Earth Day announcement and introduced one of the programs from the Environmental Action Plan, and another program not mentioned in the Plan – the Sustainability Action Fund, and Green Teams. Despite Canada Post’s expressed willingness to collaborate with the Union, the Earth Day Announcement came as a total surprise to CUPW. The Union had no opportunity to provide input to the development of these programs. It is unclear to us how either of these programs would contribute to creating a more sustainable corporation.
The Corporation’s actions contradicted commitments made by management, and the decision of Arbitrator MacPherson that CPC should work with the bargaining units to
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determine the strategy going forward to determine the environmental path forward for Canada Post.
Our Campaign Continues
CUPW has previously raised our concerns with Canada Post on the lack of real collaboration. We have asked for Canada Post to publish a statement of apology acknowledging its failure to live up to its commitments to work collaboratively.
We will not let any unilateral action by management stop us from promoting an environmentally sustainable postal service. Through our Delivering Community Power campaign we will continue to promote our comprehensive plan to make Canada Post an environmental leader providing high quality, necessary services to the public.
We are serious about tackling climate change and reducing greenhouse gases while protecting jobs and delivering on services that our communities need and want. We will not be compliant accessories to the release of more greenhouse gases into the atmosphere, to the detriment of future generations.
CUPW will provide guidance to members on how to move forward as we continue to work closely with other unions to solidify union participation in the development of the Environmental Action Plan and all of its components.
Source : https://www.cupw.ca/en
5. The growth of e-commerce boosted OmaPosti’s popularity: the service has more than one million active users each month
May 10, 2021
Posti’s digital OmaPosti service was launched in 2018, and 1.6 million Finns have already started using the service. It’s easy to track, pay and return parcels with the free OmaPosti app. April marked a new milestone as the service reached the limit of one million active users per month. More than 100,000 users open OmaPosti almost every day.
OmaPosti has had a strong position as an electronic mailbox that makes it easier to manage letters and invoices. However, the growth of e-commerce is more and more visible in how consumers use OmaPosti.
Today, OmaPosti is extremely handy for everyone who shops online as it’s easy to track and manage the delivery of your purchases in the service. Sending your parcels is also cheapest with OmaPosti.
The most popular feature is parcel tracking, with most users in the age group 25–35
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OmaPosti’s most used functionality is delivery tracking: deliveries are tracked more than 3 million times a month. OmaPosti tells you whether your parcel has been sent or is on its way as well as when it will be delivered to the desired pickup point or address. With Omaposti, consumers can also manage their delivery by selecting a suitable delivery time for their home delivery or by sending the parcel to the desired parcel locker if home delivery is not possible. OmaPosti is also used to track letters that have arrived and pay invoices that were received in OmaPosti.
The largest user group is the 25–35 age group. The second largest user group is over 65-year-olds, which means that the older generations have also embraced the use of the service. Geographically, users are located all over Finland, but the largest clusters are in cities with large populations.
Customers build OmaPosti’s functionalities — and provide valuable feedback
OmaPosti’s functionalities and uses are developed together with customers. For instance, since the beginning of 2020, it has been possible to select home delivery without acknowledgement. This popular and COVID-safe feature was developed on the basis of users’ wishes, and it has received a lot of positive feedback.
OmaPosti is also a valuable feedback channel through which customers can evaluate each parcel delivery and how smoothly it went.
“We want to have feedback and a dialogue with our customers. With OmaPosti, we can better serve our customers and strengthen our customer-oriented development work. We can have almost real-time information of what works and what does not. In OmaPosti, customers are able to select the exact delivery methods and services that suit them the best. Our goal is that OmaPosti continues to be one of the most popular Finnish apps and in every Finn’s phone,” says Miikka Roine, who is responsible for the development of OmaPosti.
In the near future, OmaPosti will have many functionalities that make your life better, such as real-time tracking of your parcel delivery on a map, giving your door code to the driver, an up-to-date delivery window of +/-15 minutes and digital customs clearance.
Download the OmaPosti app for free from Google Play or App Store. You can also use OmaPosti online at www.posti.fi/en/private/omaposti.
Source : https://www.posti.com/en/media/media-news/2021