POSTAL NEWS
No 17-2019
Formulated by UNI Apro Post and Logistics Sector
DHL Express strengthens global network with new international hub in Madrid. February 27, 2019.
PostNL and Sandd to form one strong national postal network for the Netherlands. 25 February 2019.
Solid strikes at Wythenshawe and Bangor. February 25,2019.
China Post To Roll Out 2,000 Robotic Mail Delivery Trucks. February 25, 2019.
SME online retailers look to marketplaces for sales but physical stores remain important, says Royal Mail . February 21, 2019.
DHL Express strengthens global network with new international hub in Madrid
February 27, 2019
DHL Express, the world’s leading international express service provider, is continuing a course of strong growth with the opening of its hub at Barajas Adolfo Suarez Airport in Madrid. This expansion of the DHL Express global network will strengthen the position of Madrid as an important hub for international commerce, especially between Europe and Latin America. By investing in high-quality infrastructure and the newest technologies, DHL Express will quadruple its capacity in Madrid. The 14,500 m2 building, which includes offices, will facilitate the sorting of 24,500 packages per hour. The hub represents an investment of 93 million euros and will result in the creation of 200 additional jobs.
“With this latest investment in our infrastructure, we are further expanding the capabilities of our European and global network, enabling continued growth supported by a platform of quality. Customers from our traditional sectors as well as e-commerce customers in both private b2c as well as businesses who are driving their own b2b growth agendas through e-commerce will benefit from the investment. With this new hub in Madrid, we are connecting sellers and consumers around the world with even greater speed and efficiency," says John Pearson, CEO of DHL Express.
The new 32,000 m2 hub has a total of 176 loading docks enabling 160 road movements each day, as well as 10 daily flights operated by DHL’s own aircraft, and 30 daily commercial flights servicing 20 international destinations, mostly in Latin America. Equipped with latest state-of-the-art logistics technology, the new facility will be able to process 24,500 pieces of mail per hour, including packages and envelopes.
Jesús Sanchez, VP DHL H&G Mediterranean states: “We invest in our employees, aircraft and installations to have the best specialists, the largest European network and the state of the art sorting system. Our objective is to be the first choice of companies and private consumers.”
“We are investing in infrastructures to increase efficiency and to improve our delivery capability. This will allow us to provide an even better service to our customers,” adds Miguel Borrás, Managing Director, DHL Express Spain and Portugal. “This new hub is a critical nexus between Europe and the LatAm countries. Thanks to this, we could connect businesses from all industries and private consumers alike, and enable them to leverage from the increasingly growing e-commerce worldwide”.
In accordance with DHL’s GoGreen Program the new hub will help to reduce the company’s carbon footprint thanks to the use of new and more efficient sorting technology, improved building insulation, and more efficient energy systems to manage the consumption of electricity, water and cooling systems. The investment in the hub confirms DHL Express’ long-term commitment to growth and is a response to the dynamic needs of a growing global market. DHL Express has also been expanding its air fleet and announced in 2018 the purchase 14 new Boeing 777 air freighters and five Airbus A330s for a total owned air fleet of over 260 planes.
Source : https://www.dpdhl.com/en/media-relations/press-releases/2019
PostNL and Sandd to form one strong national postal network for the Netherlands
25 February 2019
The Hague - PostNL and Sandd are to join forces by combining their postal networks. This marks an important development in ensuring that postal services throughout the Netherlands continue to be reliable, accessible and affordable. PostNL and Sandd will today inform their employees about the plan. At the same time, the announcement will be formally filed with the Netherlands Authority for Consumers & Markets (ACM), thus setting the approval process in motion. PostNL is to acquire all outstanding shares of Sandd, subject to transaction approval by the authorities and consultation with the works councils and trade unions.
Creation of a sustainable and solid foundation for one national postal network
Consolidation essential to achieve a reliable, accessible and affordable postal service
PostNL offers to employ Sandd mail deliverers
Improved long-term employment prospects for mail deliverers
Approval process to be initiated with the authorities upon filing
Total consideration values Sandd at an enterprise value of €130m
Annual anticipated UCOI contribution of €50m-€60m from synergies; full benefits expected as of third year following approval
Cornerstone of a quality postal service in the Netherlands
The transaction assures companies and consumers, the users of physical mail in the Netherlands of a future postal delivery service that remains affordable and accessible, while continuing to meet the high-quality standards expected, including in rural areas and declining regions in the Netherlands. This is also positive news for mail delivery staff of both companies. Consolidation will bring more job security for thousands of mail
deliverers and makes it possible to address the declining postal market in a socially responsible manner. PostNL offers to employ all Sandd mail deliverers. Also for all other Sandd employees, opportunities within PostNL or alternatives will be considered. The combination will enable PostNL and Sandd to create a strong basis for a nationwide Dutch postal network across urban and rural areas, safeguarding a sustainable postal service for everyone, including the elderly and socially vulnerable groups.
Regulatory clearance
PostNL and Sandd will today file their intention to combine the networks with the supervisory authority ACM. Under the Competition Act, the ACM has the authority to review those aspects of the transaction in accordance with the competition law. The ACM review comprises two phases, a notification phase and an permitting phase. This approval process has a legal term of, in principle, four weeks for the first phase, and 13 weeks for the second phase, with a possible extension in case the ACM requires further clarifications. In the event that the ACM withholds approval, the parties can apply for approval to the State Secretary of Economic Affairs and Climate Policy. She has the authority to grant approval on the basis of significant public interest. A comprehensive approval process provides clarity and assurance for all employees involved. Both companies have notified their works councils and the trade unions of the proposed transaction. Both works councils are positive about the intended transaction.
Broad support for consolidation
At the beginning of 2018, it became clear there was broad political support for consolidation in the postal market in the Netherlands. This was further evidenced by a letter from Mona Keijzer, State Secretary for Economic Affairs and Climate Policy, to the Dutch House of Representatives concerning the future of the postal market in the Netherlands, in response to the so-called “Postal Dialogue” process. In relation to the future of the postal services, it was concluded that consolidation between PostNL and Sandd was the only option to safeguard continuity of the postal services for Dutch society.
Combining the volumes of these two networks will generate economies of scale, an important factor in a declining postal market. Consolidation is also the best option for the Netherlands as it facilitates a socially responsible transition to postal service in the future.
Herna Verhagen, CEO PostNL: “This proposed transaction will secure the foundation for a sustainable postal service in the Netherlands. Combining the two national postal networks is of vital importance for the postal market in the Netherlands to remain reliable, affordable, innovative and accessible for everyone. It will also serve increased long-term employment security for mail deliverers. This has always been an important objective of our efforts.”
Ronald van de Laar, managing director Sandd Holding: “I am very proud of what has been achieved by my colleagues following the liberalisation of the postal market. In responding to the ever-decreasing mail volumes in the Netherlands caused by digitalisation, we need to be realistic. For this reason, opting for one strong national postal network is the best long-term solution for the consumer, the business sector and for employees. It is the only solution if we are to guarantee the continuity of the postal service in the Netherlands. Issues affecting the integration of our networks and our employees will also be carefully discussed between us. The sooner we receive the necessary approval, the better it will be for all parties involved.”
Sustainable value creation
The proposed transaction represents an important step for PostNL in realising sustainable value creation in its postal activities in the Netherlands. The main aspects are:
The total consideration values Sandd at an enterprise value of €130m.
Total added volume of 720m mail items.
Anticipated annual UCOI contribution of €50m-€60m from synergies to be realised by combining the networks into one network, and due to the operational synergies that will result from combining central functions and optimising the sorting processes.
We expect to see the first synergy benefits in the first year following approval of the plan. The full run-rate will be achieved in the third year following approval. The combination of both networks will put PostNL in a better position to implement the restructuring required in response to a declining postal market, and to do this in a gradual and socially responsible manner, thus guaranteeing the quality of the national postal network. Economies of scale as a result of the integration of both postal networks will contribute to lower costs.
The one-off implementation costs are estimated at one times annual synergies, to be incurred mainly in the first two years following approval of the transaction.
PostNL will continue to implement its cost saving plans. Due to the consolidation, some of these cost saving initiatives will be slowed down. The effect of this delay during the period of four calendar years will be €(50)m-€(70)m. The amount of the total cost savings remains intact over this period.
PostNL key figures
38,000 employees
Of which 18,000 mail deliverers
Mail volume 2018: 1,781m
Revenue Mail NL 2018: €1,678M
Sandd key figures
19,000 employees
Of which 16,000 mail deliverers
Mail volume 2018: 720m
Revenue Mail volume 2018: €201m
Warning about forward-looking statements
Some statements in this press release are ’forward-looking statements‘. By their nature, forward-looking statements involve risk and uncertainty because they relate to events and depend on circumstances that may occur in the future. These forward-looking statements involve known and unknown risks, uncertainties and other factors that are outside of our control and impossible to predict and may cause actual results to differ materially from any future results expressed or implied. These forward-looking statements are based on current expectations, estimates, forecasts, analyses and projections about the industries in which we operate and management's beliefs and assumptions about possible future events. You are cautioned not to put undue reliance on these forward-looking statements, which only speak as of the date of this press release and are neither predictions nor guarantees of possible future events or circumstances. We do not undertake any obligation to release publicly any revisions to these forward-looking statements to reflect events or circumstances after the date of this press release or to reflect the occurrence of unanticipated events, except as may be required under applicable securities law.
Use of non-GAAP information
In presenting and discussing the PostNL Group operating results, management uses certain non-GAAP financial measures. These non-GAAP financial measures should not be viewed in isolation as alternatives to the equivalent IFRS measures and should be used in conjunction with the most directly comparable IFRS measures. Non-GAAP financial measures do not have standardized meaning under IFRS and therefore may not be comparable to similar measures presented by other issuers. The main non-GAAP key financial performance indicator is underlying cash operating income. The underlying cash
operating performance focuses on the underlying cash earnings performance, which is the basis for the dividend policy. In the analysis of the underlying cash operating performance, adjustments are made for non-recurring and exceptional items as well as adjustments for non-cash costs for pensions and provisions. For pensions, the IFRS-based defined benefit plan pension expenses are replaced by the non-IFRS measure of the actual cash contributions for such plans. For the other provisions, the IFRS-based net charges are replaced by the related cash outflows.
Source: https://www.postnl.nl/en/about-postnl/press-news/press-releases/2019
Solid strikes at Wythenshawe and Bangor
February 25, 2019
“Our whole division is 100 per cent behind our members here,” said CWU divisional representative Ian Taylor from the picket line at Wythenshawe Delivery office this morning.
Around 80 members here have been taking their second day of action and Ian said: “If I am to accept what my members are telling me about the management style in Wythenshawe then there is an urgent need for it to be addressed.”
Strike action took place at the Greater Manchester office today and last Friday in a long-running dispute over two instances of what the union has stated to be “unacceptable use of the conduct code” over recent months.
One member was disciplined for reporting sick with stress, while another faced action for allegedly posting a complaint of management bullying on social media.
One of these two members was given a suspended dismissal and both were given compulsory transfers – but it is the view of members at the Wythenshawe office that
management were completely at fault and that these are the latest in a long line of unacceptable management actions here that go back several years.
“There’s basically an unwillingness from the business of the urgent need to sort this out,” says Ian, “and this whole division is 100 per cent behind our Wythenshawe members.”
Area delivery rep Kieran Regan points to the failure of the company to fully implement the results of a mediation process that took place, saying: “It’s just been a catalogue of problems here and it’s got to be resolved.”
CWU unit rep Phil praised members for backing the strike, saying: “The members here on both the strike days have been fantastic,” reports “and the support from our branch, Greater Manchester Amal, and from the division has been bloody superb.
“Our ballot and our dispute are both still live – so unless a solution is found, further action is inevitable.”
Over in Northern Ireland, postal workers at Bangor Delivery Office have also been on their second day of strike action this morning – having taken action their first day of action on Saturday – with Northern Ireland East Branch secretary Davy Moffett also voicing words of thanks for strikers who are, he reports: “Standing strong and totally determined – it’s been a great showing of solidarity from them.”
In a dispute also sparked by management behaviours, two Bangor postmen were handed two-year suspended dismissals back in September for an alleged “non-completion” of a duty, but they, their workmates and their branch insist that the pair followed the proper procedures and that the disciplinary penalties are unfair.
“Our whole branch is strongly supportive of our Bangor people – and we’re also very appreciative of the backing we’ve had from branches all over the UK,” Davy added.
Following the action, Davy reports that he has been contacted by Royal Mail and a meeting with the company’s delivery director is scheduled for tomorrow.
“I’m hoping this will give us the opportunity to find a resolution,” he says.
“If it isn’t resolved, there will be more strikes on the way.”
Source : https://www.cwu.org/news
China Post To Roll Out 2,000 Robotic Mail Delivery Trucks
February 25, 2019
Around 2,000 Quadrobot U1 Delivery Vans Will Be Employed By China Post Later This Year – Delivering Packages In Cities Along The South Coast.
The Quadrobot U1 is a four-wheel-drive, autonomous, all-electric vehicle designed for urban environments and neighborhoods to provide “last-mile” delivery service.
The startup company Quadrobot inc. is based in the Detroit area and funded by investors in the United States and China.
Initially the vans will be driver-operated as Quadrobot gathers data about how they’re used. The U1 has a windshield, driver’s seat and controls. An autonomous system will oversee the driver, braking if the U1 enters a turn too fast and steering if the driver makes a wrong turn.A human attendant will handle package pickup and delivery, but the U1 will be able to autonomously trail its operator down a street or around a parking lot while the person delivers multiple packages. Delivery will be easier to automate in China, where standardised lockers have replaced individual mailboxes.
Bill Visnic, editorial director of the Society of Automotive Engineers’ Autonomous Vehicle Engineering magazine, explains in Strategic Finance Magazine: “Last mile solutions are particularly critical for urban areas, where traffic congestion makes this type of service increasingly time- and labor-intensive.”
Visnic adds, “Last-mile service is expected to be a viable early laboratory for automated vehicles because these trips will often be on defined and easily mapped routes. There’s also potential for increased efficiency from autonomous delivery and ride-hailing, which at least in theory might help to reduce congestion.” Increasing the utility of the vehicle will be enabled by the modular two-part construction of the U1. The same four-wheel chassis
can have many other shell types mounted onto its bed, including passenger cabs, food wagons, mobile libraries, etc.”
The CEO of Quadrobot, Inc, Mike Tianye Wang, emphasises the importance of the flexible design of the U1: “Through Quadrobot’s reinventing of electric vehicles, its products become an important infrastructure for the smart city of the future, the carrier of human, material, information and capital flows, not just the traditional means of transportation.”
It aims to trial another 30 delivering goods in downtown Detroit and suburban downtown including Birmingham and Royal Oak.
Source : https://postandparcel.info/102949/news
SME online retailers look to marketplaces for sales but physical stores remain important, says Royal Mail
February 21, 2019
Almost six in ten (58 per cent) UK SME online retailers sell their products through an online marketplace whilst 75 per cent have their own website, according to a study commissioned by Royal Mail. With global reach and the leading enabler of ecommerce in the UK, Royal Mail is well placed to observe trends across the industry.
Over half (56 per cent) are planning to sell through new or additional channels in 2019. The most popular channels for doing so include: looking for space in another physical store to sell goods (41 per cent), listing on additional marketplaces (39 per cent) and via exhibitions or trade fairs (27 per cent).
The research found that almost half (47 per cent) of UK SME online retailers have a physical store as well as a presence online. For those that sell in a physical store, 80 per cent say it is their own store but 33 per cent sell in another retailer’s store. However, other popular ways to sell goods for these retailers include: over the telephone (22 per cent), via exhibitions (13 per cent) and via a catalogue (12 per cent).
Just under one in five (19 per cent) UK SME online retailers import goods, 16 per cent export goods and 52 per cent do both. 12 per cent neither import nor export goods. However, Over eight in ten (81 per cent) of those that sell overseas target Europe, 42 per cent sell to the USA and 29 per cent to Canada. Asia (27 per cent) and Australasia (23 per cent) are also common destinations to target.
A spokesperson from Royal Mail said “Entrepreneurial UK SME online retailers are increasingly turning to online marketplaces to sell their products. The rise of online marketplaces is impacting the way consumers shop online and how retailers sell to their customers but the physical store still has a role to play. As the ecommerce sector becomes increasingly global, UK SME online retailers should look at opportunities to expand the international side of their business. At Royal Mail, we already support many retail businesses in their overseas expansion and we look forward to working with even more of them in the future”.
Source : https://www.royalmailgroup.com/en/press-centre/pressPOSTAL NEWS
No 18-2019
Formulated by UNI Apro Post and Logistics Sector
National alert right to the Network. February 28, 2019.
FedEx to Test Robot for Same-Day Delivery. February 27, 2019.
Haircare, vitamins and supplements driving beauty and wellness spend. February 26, 2019.
More Australians Grabbing Bargains On Black Friday And Cyber Monday. February 26, 2019.
The Poste restante service and answers to ten frequently asked questions. February 25, 2019.
National alert right to the Network
February 28, 2019
On February 18, 2019, FO Com launched a national alert right to the Network, as mentioned in the framework agreement "Future for each postman" of January 23, 2015. By mail, your union informed the HR Group La Poste, Yves Desjacques, this right of alert for non-compliance with the terms of practice agreement banking trades (signed on September 11, 2017).
Indeed, it turns out that, contrary to what is specified in the agreement (Chap.2, art.1), certain indicators like the LAC enter into the calculation of the managerial part.
FO denounces the behavior of La Poste does not meet its commitments made in this agreement.
FO requires that the number of Board Meetings and their face-to-face and remote distribution disappear from the attribution criteria on the part of management.
Source: http://www.focom-laposte.fr
FedEx to Test Robot for Same-Day Delivery
February 27, 2019
FedEx Corp. will soon start testing robots that could make same-day deliveries of medicine, pizzas and other items to consumers’ homes, pushing the parcel-delivery giant into a new market competing against startups like Postmates Inc. that use humans for rapid deliveries.
FedEx executives declined to say how soon their delivery robots may become commonplace on streets and sidewalks. But they said their approach, using a cargo compartment atop the modified base of a motorized wheelchair developed by the founder of the Segway upright scooter, is the best way for FedEx to enter a crowded field.
The project makes FedEx the latest in a growing stream of companies to test automated, unmanned machines to make deliveries. Amazon.com Inc. and United Parcel Service Inc. have demonstrated drones to deliver packages in certain areas, and Amazon has displayed a rolling robot it calls Scout in trials on city streets. Grocery chain Kroger Co. recently showed off an unmanned vehicle that can deliver groceries in certain markets, and several robotics startups are testing autonomous delivery robots that use sensors and cameras to navigate sidewalks for short trips, including lunch deliveries to crowded Beijing office buildings.
But on-demand delivery companies such as Deliv Inc. and DoorDash Inc. that make point-to-point trips carrying food or e-commerce purchases typically rely on armies of couriers who travel by car, scooter or bicycle.
“We think this particular opportunity is going to be the most cost effective in the marketplace,” FedEx Chief Marketing Officer Brie Carere said in an interview Wednesday. “We don’t think anybody is doing it scalably, at the right price point.”
The FedEx SameDay Bot, as the company calls it, is starting off small, with tests planned in the corporation’s hometown of Memphis, Tenn., this summer, pending final approval from the local government. It will deliver packages to homes and businesses that were dropped off at FedEx Office locations, supplementing a same-day, intracity service the company currently offers.
It plans to subsequently roll out the robot deliveries to two other municipalities “and then soon thereafter we hope to be in test with some of our retail partners,” Ms. Carere said. The company declined to name those locations or say how many robots would be involved in the pilots.
AutoZone Inc., Lowe’s Co s.PizzaHut, Target Corp. , WalgreensBootsAlliance Inc. andWalmart Inc. are looking at using the bot and are consulting with FedEx on designing the pilot. Ms. Carere said retailers could one day have robot fleets ready to make same-day deliveries that would be branded with the retailer’s logo and modified for different uses. “You can think of a cooler for grocery, you can think of a heater for pizza,” she said.
The robots are being designed on the base used by a motorized wheelchair developed by Deka Development & Research Corp. Deliveries will be monitored, and the robots will have speakers and cameras to help navigate their routes and detect pedestrians.
The pilot is a departure for FedEx, whose current same-day service primarily involves drivers in package vans making multiple deliveries between businesses.
“The economics of a point-to-point delivery versus a planned or even an overnight delivery, they’re just very different,” Ms. Carere said. Eventually, “we believe the majority of same-day, point-to-point will be delivered using the FedEx SameDay Bot. That’s what it’s designed for, it’s the most efficient way to do it, and with 100-lb payload you’ve got lots of room, because the vast majority of e-commerce is less than 10 pounds.”
Source: https://www.wsj.com/articles
Haircare, vitamins and supplements driving beauty and wellness spend
February 26, 2019
Royal Mail has looked at shopping trends in beauty and wellness to understand online shopping behaviour in these sectors. With global reach and the number one facilitator of ecommerce in the UK, Royal Mail is well placed to observe trends across the industry.
Beauty trends
Haircare narrowly beats toiletries as the most commonly purchased beauty item. Almost two thirds (65 per cent) of beauty product shoppers purchase haircare products in-store, whereas 48 per cent do so online. 64 per cent purchase bathroom toiletries in-store, compared to 44 per cent that do so online. Skincare, cosmetics and fragrances are the products that beauty product shoppers prefer to buy online, compared to in-store.
The average beauty product shopper spends £18 online compared to £16 spent in-store per month*. The average beauty product shopper is 42 years old, more likely to be female and live in the suburbs.
34 per cent of 18-34 year olds prefer to shop online, a much higher proportion than those aged over 55 years old (14 per cent).
There are lots of factors that come into play when shoppers decide to purchase beauty products online. Trust is important with 35 per cent of shoppers saying a retailer’s reputation is key in their purchasing decision, while regular deals and variety in choice of products are also key drivers, alongside competitive pricing.
Almost half (48 per cent) of beauty product shoppers prefer to buy products online because they can compare prices whereas 46 per cent do so due to increased choice of products. 45 per cent perceive products to be cheaper online and 44 per cent like to shop from the comfort of their own home.
When it comes to delivery, tracking is important. Almost half (48 per cent) of beauty shoppers would track every item ordered if the service was available. 47 per cent of shoppers are also prepared to pay more for the convenience of a home delivery.
Wellness trends
Vitamins and supplements are the most commonly purchased wellness products. Almost eight in ten (79 per cent) wellness product shoppers purchase vitamins and supplements online, whereas 74 per cent buy in-store. 43 per cent purchase fruit or herbal teas in-store, compared to 22 per cent that do so online.
The average wellness product shopper spends £17 online compared to £14 spent in-store per month*. The average wellness product shopper is 45 years old, more likely to be female and live in the suburbs or urban areas.
Offering the lowest prices (53 per cent), having the specific products desired (50 per cent), a good level of customer service (24 per cent) and a user-friendly app (20 per cent) would encourage wellness shoppers to buy online more frequently.
Wellness shoppers prefer to buy online due to ease (55 per cent), price (53 per cent) and choice (47 per cent). Younger shoppers generally have a larger repertoire of online retailers they shop from. They also tend to be less brand-led. Only 27 per cent believe having a range of brands is important, compared to 40 percent of those aged over 55 years old.
Almost two thirds (65 per cent) of wellness shoppers are more confident when ordering online with tracking. Home delivery is the preferred choice, with two in three shoppers wanting their items to be sent to their house compared to another location.
A spokesperson for Royal Mail said “For businesses currently operating in the beauty and wellness sectors or looking to expand into this area, it's important to understand the distinct shopping habits of shoppers. Trust is really important for beauty and wellness shoppers when they choose to purchase products online. Having a good reputation, providing competitive offers, ensuring a variety of products are available and efficient delivery are also important for beauty and wellness online shoppers.”
Source : https://www.royalmailgroup.com/en/press-centre/press-releases/royal-mail
More Australians Grabbing Bargains On Black Friday And Cyber Monday
February 26, 2019
Research by Australia Post has revealed that online shopping on Black Friday and Cyber Monday has risen 28.7 % year-on-year indicating shoppers are doing their Christmas shopping earlier than ever before.
General Manager Parcel & Express Services, Ben Franzi, said The Inside Australian Online Shopping research shows a continuing shift in the timing and channels shoppers use to make their key purchases.
“Traditionally, the first week of December was the peak for online sales. Now, it’s Black Friday and Cyber Monday – which strongly suggests that more Aussies are doing their Christmas shopping online and earlier than ever before.”
“Importantly, this signals to retailers they need to consider timing their sales earlier to grab a slice of the Black Friday and Cyber Monday pie.
“Australians are getting savvier with how they shop, and are starting to purchase seasonal items that they might usually buy instore. For example, in the second week of December we saw a marked increase in online purchasing of specialty food and liquor – resulting in a growth of 41 % year-on-year.
“We know that customers are increasingly drawn to the convenience and stress-free experience of online shopping – Paypal reports that 70 % of Australians find online shopping less stressful than going in-store,” said Mr Franzi.
Source : https://postandparcel.info/103025/news
The Poste restante service and answers to ten frequently asked questions
February 25,2019
The Poste restante service has been discussed in public. Incorrect or inaccurate information has been going around regarding the users of the service, its purpose and how its continuation can be secured. Noora Laaksonen from Posti answers ten of the most frequently asked questions.
What is the Poste restante service intended for?
It is an additional service that can be used, for instance, while you're traveling. Poste restante is a temporary method of receiving items and is not meant for permanent use.
However, it has been used against its original purpose, so the confusion surrounding the address issue is understandable.
Who uses Poste restante in Finland? Are all users homeless?
Poste restante has approximately 35,000 users in Finland, and most of them also have another mail address. The number of Poste restante customers fluctuates with the seasons, because the service is intended for temporary use.
The Poste restante service is available to everyone who would like to use it, and Posti does not have specific information on different customer groups.
You do not need to register to use the service; the recipient only needs to give their Poste restante address to the sender. After that, the recipient can go pick up their items. There may be one or any number of them.
Not all people who use the service are homeless by any means, although some are.
Why is Posti going to start charging for the service?
The Poste restante service can be likened to an additional service, various types of which are offered by other service providers as well. These additional or special services are typically subject to a charge. The charge applies to all users of the Poste restante service.
It should also be noted that Poste restante is not included in Posti's universal service. This means Posti has no obligation to continue providing the service. However, there is still a demand for the service, and we would like to ensure its continued availability by means of the service fee.
If the service was free, we would have to consider discontinuing it altogether.
Posti is not financed by taxes, which is why we cannot offer services free of charge.
Is Posti acting in accordance with the Postal Act?
Yes. The Postal Act allows Posti to charge for special delivery arrangements such as Poste restante.
Similar services are subject to a charge in many other countries as well.
Has Posti taken the situation of the homeless into account when making this decision?
We have considered the situation of the homeless from many angles, but have unfortunately not found a solution that would give special consideration to homeless people.
We cannot place our customers on unequal footing when it comes to payment, but are naturally always willing to discuss alternative solutions with other parties.
Posti's services are based on treating all of our customers equally. We also do not have information on any of our customers' backgrounds, such as whether they are homeless or not.
Why can't Posti offer the service free of charge to, for instance, people without permanent housing?
We cannot place our customers on unequal footing when it comes to payment, but are naturally always willing to discuss alternative solutions with other parties.
Is the charge equal for all mail recipients?
Yes.
Can a Poste restante address be your official address?
Yes. It can be listed as your official address at the local register office.
Your official address is the address reported to and administrated by the local register office. It determines your home municipality, which influences taxing, for instance.
What other service could replace the Poste restante service for free?
The easiest option would be to get a street address and notify Posti about it. It can be, for instance, a permanent dwelling or a c/o address.
We also offer digital services, such as Posti's OmaPosti service, where you can receive letter items in digital format for free
10.Can Poste restante users get financial aid for the payments through social assistance?
Posti is unable to answer this question, because the responsibility for this matter belongs to the authorities.
Source: https://www.posti.fi/private-news
No 17-2019
Formulated by UNI Apro Post and Logistics Sector
DHL Express strengthens global network with new international hub in Madrid. February 27, 2019.
PostNL and Sandd to form one strong national postal network for the Netherlands. 25 February 2019.
Solid strikes at Wythenshawe and Bangor. February 25,2019.
China Post To Roll Out 2,000 Robotic Mail Delivery Trucks. February 25, 2019.
SME online retailers look to marketplaces for sales but physical stores remain important, says Royal Mail . February 21, 2019.
DHL Express strengthens global network with new international hub in Madrid
February 27, 2019
DHL Express, the world’s leading international express service provider, is continuing a course of strong growth with the opening of its hub at Barajas Adolfo Suarez Airport in Madrid. This expansion of the DHL Express global network will strengthen the position of Madrid as an important hub for international commerce, especially between Europe and Latin America. By investing in high-quality infrastructure and the newest technologies, DHL Express will quadruple its capacity in Madrid. The 14,500 m2 building, which includes offices, will facilitate the sorting of 24,500 packages per hour. The hub represents an investment of 93 million euros and will result in the creation of 200 additional jobs.
“With this latest investment in our infrastructure, we are further expanding the capabilities of our European and global network, enabling continued growth supported by a platform of quality. Customers from our traditional sectors as well as e-commerce customers in both private b2c as well as businesses who are driving their own b2b growth agendas through e-commerce will benefit from the investment. With this new hub in Madrid, we are connecting sellers and consumers around the world with even greater speed and efficiency," says John Pearson, CEO of DHL Express.
The new 32,000 m2 hub has a total of 176 loading docks enabling 160 road movements each day, as well as 10 daily flights operated by DHL’s own aircraft, and 30 daily commercial flights servicing 20 international destinations, mostly in Latin America. Equipped with latest state-of-the-art logistics technology, the new facility will be able to process 24,500 pieces of mail per hour, including packages and envelopes.
Jesús Sanchez, VP DHL H&G Mediterranean states: “We invest in our employees, aircraft and installations to have the best specialists, the largest European network and the state of the art sorting system. Our objective is to be the first choice of companies and private consumers.”
“We are investing in infrastructures to increase efficiency and to improve our delivery capability. This will allow us to provide an even better service to our customers,” adds Miguel Borrás, Managing Director, DHL Express Spain and Portugal. “This new hub is a critical nexus between Europe and the LatAm countries. Thanks to this, we could connect businesses from all industries and private consumers alike, and enable them to leverage from the increasingly growing e-commerce worldwide”.
In accordance with DHL’s GoGreen Program the new hub will help to reduce the company’s carbon footprint thanks to the use of new and more efficient sorting technology, improved building insulation, and more efficient energy systems to manage the consumption of electricity, water and cooling systems. The investment in the hub confirms DHL Express’ long-term commitment to growth and is a response to the dynamic needs of a growing global market. DHL Express has also been expanding its air fleet and announced in 2018 the purchase 14 new Boeing 777 air freighters and five Airbus A330s for a total owned air fleet of over 260 planes.
Source : https://www.dpdhl.com/en/media-relations/press-releases/2019
PostNL and Sandd to form one strong national postal network for the Netherlands
25 February 2019
The Hague - PostNL and Sandd are to join forces by combining their postal networks. This marks an important development in ensuring that postal services throughout the Netherlands continue to be reliable, accessible and affordable. PostNL and Sandd will today inform their employees about the plan. At the same time, the announcement will be formally filed with the Netherlands Authority for Consumers & Markets (ACM), thus setting the approval process in motion. PostNL is to acquire all outstanding shares of Sandd, subject to transaction approval by the authorities and consultation with the works councils and trade unions.
Creation of a sustainable and solid foundation for one national postal network
Consolidation essential to achieve a reliable, accessible and affordable postal service
PostNL offers to employ Sandd mail deliverers
Improved long-term employment prospects for mail deliverers
Approval process to be initiated with the authorities upon filing
Total consideration values Sandd at an enterprise value of €130m
Annual anticipated UCOI contribution of €50m-€60m from synergies; full benefits expected as of third year following approval
Cornerstone of a quality postal service in the Netherlands
The transaction assures companies and consumers, the users of physical mail in the Netherlands of a future postal delivery service that remains affordable and accessible, while continuing to meet the high-quality standards expected, including in rural areas and declining regions in the Netherlands. This is also positive news for mail delivery staff of both companies. Consolidation will bring more job security for thousands of mail
deliverers and makes it possible to address the declining postal market in a socially responsible manner. PostNL offers to employ all Sandd mail deliverers. Also for all other Sandd employees, opportunities within PostNL or alternatives will be considered. The combination will enable PostNL and Sandd to create a strong basis for a nationwide Dutch postal network across urban and rural areas, safeguarding a sustainable postal service for everyone, including the elderly and socially vulnerable groups.
Regulatory clearance
PostNL and Sandd will today file their intention to combine the networks with the supervisory authority ACM. Under the Competition Act, the ACM has the authority to review those aspects of the transaction in accordance with the competition law. The ACM review comprises two phases, a notification phase and an permitting phase. This approval process has a legal term of, in principle, four weeks for the first phase, and 13 weeks for the second phase, with a possible extension in case the ACM requires further clarifications. In the event that the ACM withholds approval, the parties can apply for approval to the State Secretary of Economic Affairs and Climate Policy. She has the authority to grant approval on the basis of significant public interest. A comprehensive approval process provides clarity and assurance for all employees involved. Both companies have notified their works councils and the trade unions of the proposed transaction. Both works councils are positive about the intended transaction.
Broad support for consolidation
At the beginning of 2018, it became clear there was broad political support for consolidation in the postal market in the Netherlands. This was further evidenced by a letter from Mona Keijzer, State Secretary for Economic Affairs and Climate Policy, to the Dutch House of Representatives concerning the future of the postal market in the Netherlands, in response to the so-called “Postal Dialogue” process. In relation to the future of the postal services, it was concluded that consolidation between PostNL and Sandd was the only option to safeguard continuity of the postal services for Dutch society.
Combining the volumes of these two networks will generate economies of scale, an important factor in a declining postal market. Consolidation is also the best option for the Netherlands as it facilitates a socially responsible transition to postal service in the future.
Herna Verhagen, CEO PostNL: “This proposed transaction will secure the foundation for a sustainable postal service in the Netherlands. Combining the two national postal networks is of vital importance for the postal market in the Netherlands to remain reliable, affordable, innovative and accessible for everyone. It will also serve increased long-term employment security for mail deliverers. This has always been an important objective of our efforts.”
Ronald van de Laar, managing director Sandd Holding: “I am very proud of what has been achieved by my colleagues following the liberalisation of the postal market. In responding to the ever-decreasing mail volumes in the Netherlands caused by digitalisation, we need to be realistic. For this reason, opting for one strong national postal network is the best long-term solution for the consumer, the business sector and for employees. It is the only solution if we are to guarantee the continuity of the postal service in the Netherlands. Issues affecting the integration of our networks and our employees will also be carefully discussed between us. The sooner we receive the necessary approval, the better it will be for all parties involved.”
Sustainable value creation
The proposed transaction represents an important step for PostNL in realising sustainable value creation in its postal activities in the Netherlands. The main aspects are:
The total consideration values Sandd at an enterprise value of €130m.
Total added volume of 720m mail items.
Anticipated annual UCOI contribution of €50m-€60m from synergies to be realised by combining the networks into one network, and due to the operational synergies that will result from combining central functions and optimising the sorting processes.
We expect to see the first synergy benefits in the first year following approval of the plan. The full run-rate will be achieved in the third year following approval. The combination of both networks will put PostNL in a better position to implement the restructuring required in response to a declining postal market, and to do this in a gradual and socially responsible manner, thus guaranteeing the quality of the national postal network. Economies of scale as a result of the integration of both postal networks will contribute to lower costs.
The one-off implementation costs are estimated at one times annual synergies, to be incurred mainly in the first two years following approval of the transaction.
PostNL will continue to implement its cost saving plans. Due to the consolidation, some of these cost saving initiatives will be slowed down. The effect of this delay during the period of four calendar years will be €(50)m-€(70)m. The amount of the total cost savings remains intact over this period.
PostNL key figures
38,000 employees
Of which 18,000 mail deliverers
Mail volume 2018: 1,781m
Revenue Mail NL 2018: €1,678M
Sandd key figures
19,000 employees
Of which 16,000 mail deliverers
Mail volume 2018: 720m
Revenue Mail volume 2018: €201m
Warning about forward-looking statements
Some statements in this press release are ’forward-looking statements‘. By their nature, forward-looking statements involve risk and uncertainty because they relate to events and depend on circumstances that may occur in the future. These forward-looking statements involve known and unknown risks, uncertainties and other factors that are outside of our control and impossible to predict and may cause actual results to differ materially from any future results expressed or implied. These forward-looking statements are based on current expectations, estimates, forecasts, analyses and projections about the industries in which we operate and management's beliefs and assumptions about possible future events. You are cautioned not to put undue reliance on these forward-looking statements, which only speak as of the date of this press release and are neither predictions nor guarantees of possible future events or circumstances. We do not undertake any obligation to release publicly any revisions to these forward-looking statements to reflect events or circumstances after the date of this press release or to reflect the occurrence of unanticipated events, except as may be required under applicable securities law.
Use of non-GAAP information
In presenting and discussing the PostNL Group operating results, management uses certain non-GAAP financial measures. These non-GAAP financial measures should not be viewed in isolation as alternatives to the equivalent IFRS measures and should be used in conjunction with the most directly comparable IFRS measures. Non-GAAP financial measures do not have standardized meaning under IFRS and therefore may not be comparable to similar measures presented by other issuers. The main non-GAAP key financial performance indicator is underlying cash operating income. The underlying cash
operating performance focuses on the underlying cash earnings performance, which is the basis for the dividend policy. In the analysis of the underlying cash operating performance, adjustments are made for non-recurring and exceptional items as well as adjustments for non-cash costs for pensions and provisions. For pensions, the IFRS-based defined benefit plan pension expenses are replaced by the non-IFRS measure of the actual cash contributions for such plans. For the other provisions, the IFRS-based net charges are replaced by the related cash outflows.
Source: https://www.postnl.nl/en/about-postnl/press-news/press-releases/2019
Solid strikes at Wythenshawe and Bangor
February 25, 2019
“Our whole division is 100 per cent behind our members here,” said CWU divisional representative Ian Taylor from the picket line at Wythenshawe Delivery office this morning.
Around 80 members here have been taking their second day of action and Ian said: “If I am to accept what my members are telling me about the management style in Wythenshawe then there is an urgent need for it to be addressed.”
Strike action took place at the Greater Manchester office today and last Friday in a long-running dispute over two instances of what the union has stated to be “unacceptable use of the conduct code” over recent months.
One member was disciplined for reporting sick with stress, while another faced action for allegedly posting a complaint of management bullying on social media.
One of these two members was given a suspended dismissal and both were given compulsory transfers – but it is the view of members at the Wythenshawe office that
management were completely at fault and that these are the latest in a long line of unacceptable management actions here that go back several years.
“There’s basically an unwillingness from the business of the urgent need to sort this out,” says Ian, “and this whole division is 100 per cent behind our Wythenshawe members.”
Area delivery rep Kieran Regan points to the failure of the company to fully implement the results of a mediation process that took place, saying: “It’s just been a catalogue of problems here and it’s got to be resolved.”
CWU unit rep Phil praised members for backing the strike, saying: “The members here on both the strike days have been fantastic,” reports “and the support from our branch, Greater Manchester Amal, and from the division has been bloody superb.
“Our ballot and our dispute are both still live – so unless a solution is found, further action is inevitable.”
Over in Northern Ireland, postal workers at Bangor Delivery Office have also been on their second day of strike action this morning – having taken action their first day of action on Saturday – with Northern Ireland East Branch secretary Davy Moffett also voicing words of thanks for strikers who are, he reports: “Standing strong and totally determined – it’s been a great showing of solidarity from them.”
In a dispute also sparked by management behaviours, two Bangor postmen were handed two-year suspended dismissals back in September for an alleged “non-completion” of a duty, but they, their workmates and their branch insist that the pair followed the proper procedures and that the disciplinary penalties are unfair.
“Our whole branch is strongly supportive of our Bangor people – and we’re also very appreciative of the backing we’ve had from branches all over the UK,” Davy added.
Following the action, Davy reports that he has been contacted by Royal Mail and a meeting with the company’s delivery director is scheduled for tomorrow.
“I’m hoping this will give us the opportunity to find a resolution,” he says.
“If it isn’t resolved, there will be more strikes on the way.”
Source : https://www.cwu.org/news
China Post To Roll Out 2,000 Robotic Mail Delivery Trucks
February 25, 2019
Around 2,000 Quadrobot U1 Delivery Vans Will Be Employed By China Post Later This Year – Delivering Packages In Cities Along The South Coast.
The Quadrobot U1 is a four-wheel-drive, autonomous, all-electric vehicle designed for urban environments and neighborhoods to provide “last-mile” delivery service.
The startup company Quadrobot inc. is based in the Detroit area and funded by investors in the United States and China.
Initially the vans will be driver-operated as Quadrobot gathers data about how they’re used. The U1 has a windshield, driver’s seat and controls. An autonomous system will oversee the driver, braking if the U1 enters a turn too fast and steering if the driver makes a wrong turn.A human attendant will handle package pickup and delivery, but the U1 will be able to autonomously trail its operator down a street or around a parking lot while the person delivers multiple packages. Delivery will be easier to automate in China, where standardised lockers have replaced individual mailboxes.
Bill Visnic, editorial director of the Society of Automotive Engineers’ Autonomous Vehicle Engineering magazine, explains in Strategic Finance Magazine: “Last mile solutions are particularly critical for urban areas, where traffic congestion makes this type of service increasingly time- and labor-intensive.”
Visnic adds, “Last-mile service is expected to be a viable early laboratory for automated vehicles because these trips will often be on defined and easily mapped routes. There’s also potential for increased efficiency from autonomous delivery and ride-hailing, which at least in theory might help to reduce congestion.” Increasing the utility of the vehicle will be enabled by the modular two-part construction of the U1. The same four-wheel chassis
can have many other shell types mounted onto its bed, including passenger cabs, food wagons, mobile libraries, etc.”
The CEO of Quadrobot, Inc, Mike Tianye Wang, emphasises the importance of the flexible design of the U1: “Through Quadrobot’s reinventing of electric vehicles, its products become an important infrastructure for the smart city of the future, the carrier of human, material, information and capital flows, not just the traditional means of transportation.”
It aims to trial another 30 delivering goods in downtown Detroit and suburban downtown including Birmingham and Royal Oak.
Source : https://postandparcel.info/102949/news
SME online retailers look to marketplaces for sales but physical stores remain important, says Royal Mail
February 21, 2019
Almost six in ten (58 per cent) UK SME online retailers sell their products through an online marketplace whilst 75 per cent have their own website, according to a study commissioned by Royal Mail. With global reach and the leading enabler of ecommerce in the UK, Royal Mail is well placed to observe trends across the industry.
Over half (56 per cent) are planning to sell through new or additional channels in 2019. The most popular channels for doing so include: looking for space in another physical store to sell goods (41 per cent), listing on additional marketplaces (39 per cent) and via exhibitions or trade fairs (27 per cent).
The research found that almost half (47 per cent) of UK SME online retailers have a physical store as well as a presence online. For those that sell in a physical store, 80 per cent say it is their own store but 33 per cent sell in another retailer’s store. However, other popular ways to sell goods for these retailers include: over the telephone (22 per cent), via exhibitions (13 per cent) and via a catalogue (12 per cent).
Just under one in five (19 per cent) UK SME online retailers import goods, 16 per cent export goods and 52 per cent do both. 12 per cent neither import nor export goods. However, Over eight in ten (81 per cent) of those that sell overseas target Europe, 42 per cent sell to the USA and 29 per cent to Canada. Asia (27 per cent) and Australasia (23 per cent) are also common destinations to target.
A spokesperson from Royal Mail said “Entrepreneurial UK SME online retailers are increasingly turning to online marketplaces to sell their products. The rise of online marketplaces is impacting the way consumers shop online and how retailers sell to their customers but the physical store still has a role to play. As the ecommerce sector becomes increasingly global, UK SME online retailers should look at opportunities to expand the international side of their business. At Royal Mail, we already support many retail businesses in their overseas expansion and we look forward to working with even more of them in the future”.
Source : https://www.royalmailgroup.com/en/press-centre/pressPOSTAL NEWS
No 18-2019
Formulated by UNI Apro Post and Logistics Sector
National alert right to the Network. February 28, 2019.
FedEx to Test Robot for Same-Day Delivery. February 27, 2019.
Haircare, vitamins and supplements driving beauty and wellness spend. February 26, 2019.
More Australians Grabbing Bargains On Black Friday And Cyber Monday. February 26, 2019.
The Poste restante service and answers to ten frequently asked questions. February 25, 2019.
National alert right to the Network
February 28, 2019
On February 18, 2019, FO Com launched a national alert right to the Network, as mentioned in the framework agreement "Future for each postman" of January 23, 2015. By mail, your union informed the HR Group La Poste, Yves Desjacques, this right of alert for non-compliance with the terms of practice agreement banking trades (signed on September 11, 2017).
Indeed, it turns out that, contrary to what is specified in the agreement (Chap.2, art.1), certain indicators like the LAC enter into the calculation of the managerial part.
FO denounces the behavior of La Poste does not meet its commitments made in this agreement.
FO requires that the number of Board Meetings and their face-to-face and remote distribution disappear from the attribution criteria on the part of management.
Source: http://www.focom-laposte.fr
FedEx to Test Robot for Same-Day Delivery
February 27, 2019
FedEx Corp. will soon start testing robots that could make same-day deliveries of medicine, pizzas and other items to consumers’ homes, pushing the parcel-delivery giant into a new market competing against startups like Postmates Inc. that use humans for rapid deliveries.
FedEx executives declined to say how soon their delivery robots may become commonplace on streets and sidewalks. But they said their approach, using a cargo compartment atop the modified base of a motorized wheelchair developed by the founder of the Segway upright scooter, is the best way for FedEx to enter a crowded field.
The project makes FedEx the latest in a growing stream of companies to test automated, unmanned machines to make deliveries. Amazon.com Inc. and United Parcel Service Inc. have demonstrated drones to deliver packages in certain areas, and Amazon has displayed a rolling robot it calls Scout in trials on city streets. Grocery chain Kroger Co. recently showed off an unmanned vehicle that can deliver groceries in certain markets, and several robotics startups are testing autonomous delivery robots that use sensors and cameras to navigate sidewalks for short trips, including lunch deliveries to crowded Beijing office buildings.
But on-demand delivery companies such as Deliv Inc. and DoorDash Inc. that make point-to-point trips carrying food or e-commerce purchases typically rely on armies of couriers who travel by car, scooter or bicycle.
“We think this particular opportunity is going to be the most cost effective in the marketplace,” FedEx Chief Marketing Officer Brie Carere said in an interview Wednesday. “We don’t think anybody is doing it scalably, at the right price point.”
The FedEx SameDay Bot, as the company calls it, is starting off small, with tests planned in the corporation’s hometown of Memphis, Tenn., this summer, pending final approval from the local government. It will deliver packages to homes and businesses that were dropped off at FedEx Office locations, supplementing a same-day, intracity service the company currently offers.
It plans to subsequently roll out the robot deliveries to two other municipalities “and then soon thereafter we hope to be in test with some of our retail partners,” Ms. Carere said. The company declined to name those locations or say how many robots would be involved in the pilots.
AutoZone Inc., Lowe’s Co s.PizzaHut, Target Corp. , WalgreensBootsAlliance Inc. andWalmart Inc. are looking at using the bot and are consulting with FedEx on designing the pilot. Ms. Carere said retailers could one day have robot fleets ready to make same-day deliveries that would be branded with the retailer’s logo and modified for different uses. “You can think of a cooler for grocery, you can think of a heater for pizza,” she said.
The robots are being designed on the base used by a motorized wheelchair developed by Deka Development & Research Corp. Deliveries will be monitored, and the robots will have speakers and cameras to help navigate their routes and detect pedestrians.
The pilot is a departure for FedEx, whose current same-day service primarily involves drivers in package vans making multiple deliveries between businesses.
“The economics of a point-to-point delivery versus a planned or even an overnight delivery, they’re just very different,” Ms. Carere said. Eventually, “we believe the majority of same-day, point-to-point will be delivered using the FedEx SameDay Bot. That’s what it’s designed for, it’s the most efficient way to do it, and with 100-lb payload you’ve got lots of room, because the vast majority of e-commerce is less than 10 pounds.”
Source: https://www.wsj.com/articles
Haircare, vitamins and supplements driving beauty and wellness spend
February 26, 2019
Royal Mail has looked at shopping trends in beauty and wellness to understand online shopping behaviour in these sectors. With global reach and the number one facilitator of ecommerce in the UK, Royal Mail is well placed to observe trends across the industry.
Beauty trends
Haircare narrowly beats toiletries as the most commonly purchased beauty item. Almost two thirds (65 per cent) of beauty product shoppers purchase haircare products in-store, whereas 48 per cent do so online. 64 per cent purchase bathroom toiletries in-store, compared to 44 per cent that do so online. Skincare, cosmetics and fragrances are the products that beauty product shoppers prefer to buy online, compared to in-store.
The average beauty product shopper spends £18 online compared to £16 spent in-store per month*. The average beauty product shopper is 42 years old, more likely to be female and live in the suburbs.
34 per cent of 18-34 year olds prefer to shop online, a much higher proportion than those aged over 55 years old (14 per cent).
There are lots of factors that come into play when shoppers decide to purchase beauty products online. Trust is important with 35 per cent of shoppers saying a retailer’s reputation is key in their purchasing decision, while regular deals and variety in choice of products are also key drivers, alongside competitive pricing.
Almost half (48 per cent) of beauty product shoppers prefer to buy products online because they can compare prices whereas 46 per cent do so due to increased choice of products. 45 per cent perceive products to be cheaper online and 44 per cent like to shop from the comfort of their own home.
When it comes to delivery, tracking is important. Almost half (48 per cent) of beauty shoppers would track every item ordered if the service was available. 47 per cent of shoppers are also prepared to pay more for the convenience of a home delivery.
Wellness trends
Vitamins and supplements are the most commonly purchased wellness products. Almost eight in ten (79 per cent) wellness product shoppers purchase vitamins and supplements online, whereas 74 per cent buy in-store. 43 per cent purchase fruit or herbal teas in-store, compared to 22 per cent that do so online.
The average wellness product shopper spends £17 online compared to £14 spent in-store per month*. The average wellness product shopper is 45 years old, more likely to be female and live in the suburbs or urban areas.
Offering the lowest prices (53 per cent), having the specific products desired (50 per cent), a good level of customer service (24 per cent) and a user-friendly app (20 per cent) would encourage wellness shoppers to buy online more frequently.
Wellness shoppers prefer to buy online due to ease (55 per cent), price (53 per cent) and choice (47 per cent). Younger shoppers generally have a larger repertoire of online retailers they shop from. They also tend to be less brand-led. Only 27 per cent believe having a range of brands is important, compared to 40 percent of those aged over 55 years old.
Almost two thirds (65 per cent) of wellness shoppers are more confident when ordering online with tracking. Home delivery is the preferred choice, with two in three shoppers wanting their items to be sent to their house compared to another location.
A spokesperson for Royal Mail said “For businesses currently operating in the beauty and wellness sectors or looking to expand into this area, it's important to understand the distinct shopping habits of shoppers. Trust is really important for beauty and wellness shoppers when they choose to purchase products online. Having a good reputation, providing competitive offers, ensuring a variety of products are available and efficient delivery are also important for beauty and wellness online shoppers.”
Source : https://www.royalmailgroup.com/en/press-centre/press-releases/royal-mail
More Australians Grabbing Bargains On Black Friday And Cyber Monday
February 26, 2019
Research by Australia Post has revealed that online shopping on Black Friday and Cyber Monday has risen 28.7 % year-on-year indicating shoppers are doing their Christmas shopping earlier than ever before.
General Manager Parcel & Express Services, Ben Franzi, said The Inside Australian Online Shopping research shows a continuing shift in the timing and channels shoppers use to make their key purchases.
“Traditionally, the first week of December was the peak for online sales. Now, it’s Black Friday and Cyber Monday – which strongly suggests that more Aussies are doing their Christmas shopping online and earlier than ever before.”
“Importantly, this signals to retailers they need to consider timing their sales earlier to grab a slice of the Black Friday and Cyber Monday pie.
“Australians are getting savvier with how they shop, and are starting to purchase seasonal items that they might usually buy instore. For example, in the second week of December we saw a marked increase in online purchasing of specialty food and liquor – resulting in a growth of 41 % year-on-year.
“We know that customers are increasingly drawn to the convenience and stress-free experience of online shopping – Paypal reports that 70 % of Australians find online shopping less stressful than going in-store,” said Mr Franzi.
Source : https://postandparcel.info/103025/news
The Poste restante service and answers to ten frequently asked questions
February 25,2019
The Poste restante service has been discussed in public. Incorrect or inaccurate information has been going around regarding the users of the service, its purpose and how its continuation can be secured. Noora Laaksonen from Posti answers ten of the most frequently asked questions.
What is the Poste restante service intended for?
It is an additional service that can be used, for instance, while you're traveling. Poste restante is a temporary method of receiving items and is not meant for permanent use.
However, it has been used against its original purpose, so the confusion surrounding the address issue is understandable.
Who uses Poste restante in Finland? Are all users homeless?
Poste restante has approximately 35,000 users in Finland, and most of them also have another mail address. The number of Poste restante customers fluctuates with the seasons, because the service is intended for temporary use.
The Poste restante service is available to everyone who would like to use it, and Posti does not have specific information on different customer groups.
You do not need to register to use the service; the recipient only needs to give their Poste restante address to the sender. After that, the recipient can go pick up their items. There may be one or any number of them.
Not all people who use the service are homeless by any means, although some are.
Why is Posti going to start charging for the service?
The Poste restante service can be likened to an additional service, various types of which are offered by other service providers as well. These additional or special services are typically subject to a charge. The charge applies to all users of the Poste restante service.
It should also be noted that Poste restante is not included in Posti's universal service. This means Posti has no obligation to continue providing the service. However, there is still a demand for the service, and we would like to ensure its continued availability by means of the service fee.
If the service was free, we would have to consider discontinuing it altogether.
Posti is not financed by taxes, which is why we cannot offer services free of charge.
Is Posti acting in accordance with the Postal Act?
Yes. The Postal Act allows Posti to charge for special delivery arrangements such as Poste restante.
Similar services are subject to a charge in many other countries as well.
Has Posti taken the situation of the homeless into account when making this decision?
We have considered the situation of the homeless from many angles, but have unfortunately not found a solution that would give special consideration to homeless people.
We cannot place our customers on unequal footing when it comes to payment, but are naturally always willing to discuss alternative solutions with other parties.
Posti's services are based on treating all of our customers equally. We also do not have information on any of our customers' backgrounds, such as whether they are homeless or not.
Why can't Posti offer the service free of charge to, for instance, people without permanent housing?
We cannot place our customers on unequal footing when it comes to payment, but are naturally always willing to discuss alternative solutions with other parties.
Is the charge equal for all mail recipients?
Yes.
Can a Poste restante address be your official address?
Yes. It can be listed as your official address at the local register office.
Your official address is the address reported to and administrated by the local register office. It determines your home municipality, which influences taxing, for instance.
What other service could replace the Poste restante service for free?
The easiest option would be to get a street address and notify Posti about it. It can be, for instance, a permanent dwelling or a c/o address.
We also offer digital services, such as Posti's OmaPosti service, where you can receive letter items in digital format for free
10.Can Poste restante users get financial aid for the payments through social assistance?
Posti is unable to answer this question, because the responsibility for this matter belongs to the authorities.
Source: https://www.posti.fi/private-news