FEDERATION OF NATIONAL POSTAL ORGANISATIONS

Facilities for Pensioners through Web Responsive Pensioners Service (WRPS) of CPAO.

GOVERNMENT OF INDIA
MINISTRY OF FINANCE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE
NEW DELHI -110066

CPAO/IT&Tech/Single Window Service/54/2018-19/71

26.07.2018

Subject: Facilities for Pensioners through Web Responsive Pensioners Service (WRPS) of CPAO.

Quick disposal of grievances of pensioners has been a top priority of CPAO. For this purpose. a Grievance Cell is already functioning in CPAO and grievances received through different modes are settled by it. So far, grievances not pertaining to CPAO directly but involving other agencies are being forwarded for final disposal to the concerned agencies i.e. Bank and PAO for necessary action.
In Order to provide better services CPAO developed Grievance Redressal and Monitoring System i.e. Web Responsive Pensioners Service’ (WRPS): a facility of online transfer of grievances lodged by Pensioners on the CPAO website for early disposal and update thereon. Pensioners have the following facilities through WRPS on CPAOs website: –

1. View and Download the Special Seal Author-ides issued by CPAO in both fresh as well as revision pension cases.

2. Check the pension processing status

3. Check last 12 months pension payment information

4. Register their grievances and check the status etc.

To facilitate pensioners, a step-by-step user guide along with relevant screenshots is attached for ready reference.
The same may be given wide publicity for the benefit of the existing as well as future retirees.
In case of any technical difficulty in using this facility NIC Cell may be contacted at e-mail ID it.support@gov.in and for any other query related to pension, Grievance Cell may be contacted on Phone No. 011-26715110 and at e-mail ID cccpao@nic.in
This issues with the approval of Chief Controller (Pensions).
Encl: As above

(Praful Dabral)
Sr. Accounts Officer (IT & Tech)

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