Parcelforce Worldwide has launched a range of digital tools – including a new app – which it says will give customers more control over their deliveries.The digital roll-out includes
- the new Parcelforce App, which customers can use to track the live location of their parcel live, and also specify their delivery preferences if they are not at home. The options include leaving a parcel with a particular neighbour in the same postcode, a specified Post Office or a ‘safe place’ of their choosing.
- My Parcel Live (also accessible via the Parcelforce App) – a new feature enabling both sending and receiving customers to track the progress of their parcel on a digital map. It is available for all parcels and all recipients. Customers can see their driver’s name, a map showing the driver’s proximity to their address, and the estimated one-hour delivery window.
- Start of Day notifications via text message – which have been enhanced to give customers the estimated hour of day their parcel will arrive, as well as the driver’s name, a link to tracking and the My Parcel Live service.